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Appendix A: 2012/13 Q2 complaints categorisation and timeliness
|
Service |
Number |
On time |
Late |
% on time |
Service |
Policy |
Staff |
Time taken |
Lack of contact |
Discrimination |
|
Accountancy |
2 |
2 |
0 |
100% |
2 |
0 |
0 |
0 |
0 |
0 |
|
Contact Centre |
1 |
1 |
0 |
100% |
0 |
1 |
0 |
0 |
0 |
0 |
|
Customer Services |
1 |
1 |
0 |
100% |
0 |
1 |
0 |
0 |
0 |
0 |
|
Development Management |
8 |
7 |
1 |
87.5% |
3 |
2 |
0 |
0 |
3 |
0 |
|
Environmental Enforcement |
12 |
12 |
0 |
100% |
1 |
0 |
11 |
0 |
0 |
0 |
|
Environmental Services |
2 |
2 |
0 |
100% |
2 |
0 |
0 |
0 |
0 |
0 |
|
Environmental Health |
2 |
0 |
2 |
0% |
0 |
1 |
1 |
0 |
0 |
0 |
|
Hazlitt Theatre |
1 |
1 |
0 |
100% |
0 |
1 |
0 |
0 |
0 |
0 |
|
Benefits |
6 |
6 |
0 |
100% |
6 |
0 |
0 |
0 |
0 |
0 |
|
Housing Services |
15 |
12 |
3 |
80% |
1 |
8 |
4 |
2 |
0 |
0 |
|
Parking Enforcement |
10 |
10 |
0 |
100% |
2 |
2 |
4 |
0 |
1 |
1 |
|
Parks and Leisure |
8 |
7 |
1 |
88% |
3 |
0 |
1 |
0 |
2 |
2 |
|
Planning Enforcement |
2 |
1 |
1 |
50% |
1 |
0 |
0 |
0 |
1 |
0 |
|
Planning Policy |
1 |
1 |
0 |
100% |
0 |
0 |
0 |
0 |
1 |
0 |
|
Economic Development |
28 |
25 |
3 |
88% |
2 |
24 |
1 |
0 |
0 |
1 |
|
Registration Services |
2 |
2 |
0 |
100% |
0 |
0 |
2 |
0 |
0 |
0 |
|
Revenues |
9 |
9 |
0 |
100% |
6 |
2 |
1 |
0 |
0 |
0 |
|
Waste Collection |
31 |
31 |
0 |
100% |
15 |
15 |
1 |
0 |
0 |
0 |
|
Bereavement Services |
2 |
2 |
0 |
100% |
1 |
1 |
0 |
0 |
0 |
0 |
|
Grounds Maintenance |
1 |
1 |
0 |
100% |
1 |
0 |
0 |
0 |
0 |
0 |
|
Parking Services |
4 |
4 |
0 |
100% |
1 |
2 |
1 |
0 |
0 |
0 |
|
Building Control |
2 |
2 |
0 |
100% |
0 |
1 |
1 |
0 |
0 |
0 |
|
Overview & Scrutiny |
1 |
1 |
0 |
100% |
1 |
0 |
0 |
0 |
0 |
0 |
|
TOTAL |
151 |
140 |
11 |
93% |
48 |
61 |
28 |
2 |
8 |
4 |