Contact your Parish Council
Appendix A: 2012/13 Q3 Complaints Categorisation and Timeliness
|
Service |
Number |
On time |
Late |
% on time |
Service |
Policy |
Staff |
Time taken |
Lack of contact |
Discrimination |
|
Benefits |
6 |
6 |
0 |
100% |
2 |
2 |
0 |
1 |
1 |
0 |
|
Bereavement Services |
1 |
1 |
0 |
100% |
1 |
0 |
0 |
0 |
0 |
0 |
|
Building Control |
2 |
2 |
0 |
100% |
1 |
0 |
1 |
0 |
0 |
0 |
|
Customer Services |
2 |
2 |
0 |
100% |
0 |
1 |
1 |
0 |
0 |
0 |
|
Development Management |
9 |
8 |
1 |
89% |
4 |
3 |
0 |
2 |
0 |
0 |
|
Economic Development |
6 |
5 |
1 |
83% |
1 |
5 |
0 |
0 |
0 |
0 |
|
Environmental Enforcement |
21 |
21 |
0 |
100% |
1 |
3 |
16 |
0 |
1 |
0 |
|
Environmental Health |
2 |
2 |
0 |
100% |
1 |
0 |
1 |
0 |
0 |
0 |
|
Environmental Services |
2 |
2 |
0 |
100% |
1 |
1 |
0 |
0 |
0 |
0 |
|
Finance/Hazlitt |
1 |
1 |
0 |
100% |
0 |
1 |
0 |
0 |
0 |
0 |
|
Grounds Maintenance |
1 |
1 |
0 |
100% |
1 |
0 |
0 |
0 |
0 |
0 |
|
Hazlitt |
1 |
1 |
0 |
100% |
0 |
0 |
1 |
0 |
0 |
0 |
|
Housing Services |
14 |
13 |
1 |
93% |
1 |
6 |
4 |
1 |
1 |
1 |
|
Licensing |
1 |
1 |
0 |
100% |
0 |
1 |
0 |
0 |
0 |
0 |
|
Parking Services |
15 |
14 |
1 |
93% |
4 |
5 |
6 |
0 |
0 |
0 |
|
Parks & Leisure |
2 |
2 |
0 |
100% |
1 |
0 |
0 |
0 |
0 |
1 |
|
Planning Enforcement |
2 |
2 |
0 |
100% |
0 |
0 |
0 |
0 |
2 |
0 |
|
Registration Services |
2 |
2 |
0 |
100% |
1 |
1 |
0 |
0 |
0 |
0 |
|
Revenues |
5 |
5 |
0 |
100% |
2 |
3 |
0 |
0 |
0 |
0 |
|
Spatial Planning |
1 |
1 |
0 |
100% |
0 |
1 |
0 |
0 |
0 |
0 |
|
Waste Collection |
6 |
6 |
0 |
100% |
2 |
1 |
3 |
0 |
0 |
0 |
|
TOTAL |
102 |
98 |
4 |
96% |
24 |
34 |
33 |
4 |
5 |
2 |