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Indicator

Frequency

Good Performance

2012/13 Out-turn

2013/14 Target

2014/15 Target

2015/16 Target

Responsible Officer

Ambition: By 2015 Maidstone will have the highest overall employment rate in Kent.

Outcome 1: By 2015 Maidstone has a transport network that supports the local economy

Indicator

Frequency

Good Performance

2012/13 Out-turn

2013/14 Target

2014/15 Target

2015/16 Target

Responsible Officer

PKG 008 Percentage change in bus usage on services from Maidstone depot

Annual

Aim to maximise

-3.24%

Contextual- Partner data

Jeff Kitson

PKG 007 Number of Park and Ride transactions

Quarterly

Aim to maximise

397,724

400,000

405,000

410,000

Jeff Kitson

The number of P&R transactions has been in decline for the last four years. The service manager has requested that the current target of 400,000 remain for 2012/13 with increases of 5,000 transactions for the following two years based on planned improvements to the service

PKG 002 Income from pay and display car parks per parking space

Quarterly

Aim to maximise

£1,112.44*

£1,112.44*

Will be set as part of the budget process each year.

Jeff Kitson

OUT 001.01 Delivery of Integrated Transport Strategy

Bi-Annual

N/A

Updates on workstreams will be provided as commentary.

Rob Jarman

OUT 001.02 Delivery of  Infrastructure Delivery Plan

DCV 001 Percentage of  commercial planning applications completed within statutory timescales

Quarterly

Aim to maximise

90.91%

90%

90%

90%

Rob Jarman

LVE 003 Percentage of vacant retail units within the town centre

Annual

Aim to minimise

10.04%

12%

12%

11%

John Foster

A study by DTZ Investment Management suggests retail unit vacancies will remain steady, although the Lower high Street works are likely to reduce vacancies in this part of the town there is also the unknown impact of proposed out of town developments may have on the town centre. 

LVE 002 Percentage of people claiming Job Seekers Allowance

Quarterly

Aim to minimise

2.60%

2.7%

2.6%

2.5%

John Foster

It is expected that recovery will remain slow over the next two years. Whilst developments like Kent Institute of Medicine and Surgery (KIMS) will create jobs , GE Healthcare and University of the Creative Arts (UCA) have announced plans to close and new employment sites will not be available until at least 2015.

DCV 002 a)Percentage of major business planning applications take-up of pre-applications advice

Bi-annual

Aim to maximise

96%

92.0%

92.00%

92.00%

Rob Jarman

b) Percentage of those taking pre-application advice where the applications were approved

100%

90.0%

90.0%

90.0%

R&B 002 Value of business rateable floor space

Annual

Aim to maximise

1.34% increase

1% increase

1% increase

1% increase

Steve McGinnes/ John Foster

KCC 002 Number of 16-18 year olds who are not in education, employment or training (NEETS)

This indicator related to two outcomes. For details see outcome 5.

Sarah Robson

KCC 003 Working age people educated to NVQ level 4 of higher

Annual

Aim to maximise

30.8%

Contextual- Partner data

Data is released 1 year in arrears.

Sarah Robson

E&S 001 Work experience placements delivered across the borough (NEW Locality board)

Quarterly

Aim to maximise

17 (Nov –Apr 2012)

50

50

50

Ellie Kershaw

E&S 002 Number of employers that have engaged with NEETs through MBC (NEW Locality board)

Quarterly

Aim to maximise

To be set

100

100

100

Ellie Kershaw

OUT 002.01 Local Development Framework and Local Plan

Bi-annual

N/A

Updates on workstreams will be provided as commentary.

Rob Jarman

OUT 002.02 Review Economic Development Strategy

Bi-annual

N/A

Updates on workstreams will be provided as commentary.

John Foster

Priority: For Maidstone to be a decent place to live

Ambition: By 2015 Maidstone will be the best place to live in Kent (measured by resident’s satisfaction with the area as a place to live.)

HSG 010 Net additional homes provided (NI 154)

Annual

Aim to maximise

630

500

500

500

John Littlemore

DCV 003 Percentage of residential planning applications processed within statutory timescales

Quarterly

Aim to maximise

71.91%

75.0%

77.5%

80.0%

Rob Jarman

HSG 001 Number of affordable homes delivered

Quarterly

Aim to maximise

244

200

Targets for future years will be agreed as part of the budget process

John Littlemore

HSG PS 003 Number of private sector homes improved (NEW)

Quarterly

Aim to maximise

N/A

180

200

220

John Littlemore

HSG 003 Average grant per MBC funded affordable home unit

Annual

N/A

£8264

Less than £10,000

Less than £10,000

Less than £10,000

John Littlemore

SPT 004 Percentage of new homes built on previously developed land

Annual

Aim to maximise

84%*

70%

60%

50%

Rob Jarman

DCV 014a Average time taken (working days) to process planning applications (majors)(NEW)

Quarterly

Aim to maximise

Baseline

155 days

120 days

110 days

100 days

Rob Jarman

DCV 014b Average time taken (working days) to process planning applications (minors) (NEW)

Quarterly

Aim to maximise

Baseline

81 days

75 days

70 days

65 days

Rob Jarman

DCV 014c Average time taken (working days) to process planning applications (others)(NEW)

Quarterly

Aim to maximise

Baseline 57 days

56 days

56 days

56 days

Rob Jarman

OUT 003.03 Work with homelessness & vulnerable groups

Bi-annual

N/A

Updates on workstreams will be provided as commentary.

John Littlemore

CDP Satisfaction with local area as a place to live (residents survey)

Biennial

Aim to maximise

This indicator related to two outcomes. For details see outcome 6.

Sarah Robson

DEP 004 Satisfaction with street cleaning (residents survey)

Biennial

Aim to maximise

Jonathan Scott

PKS 002 Satisfaction with Parks & Open Spaces (residents survey)

Biennial

Aim to maximise

Jason Taylor

DEP 007 Percentage of fly-tipping reports responded to within one working day

Quarterly

Aim to minimise

99.39%

99.00%

99.00%

99.00%

Jonathan Scott

DEP 001 Local Street & Environmental Cleanliness - Litter (NI 195a)

Annual

Aim to minimise

1.67%

1.70%

1.70%

1.70%

Jonathan Scott

DEP 002 Local Street & Environmental Cleanliness – Detritus (NI 195b)

6.29%

5.80%

5.75%

5.70%

WCN 001 Percentage of household waste sent for reuse, recycling and composting (NI 192)

Quarterly

Aim to maximise

44.40%

48%

50%

52%

Jonathan Scott

DCE 001 Percentage of planning enforcement cases signed off within 21 days

Quarterly

Aim to maximise

86.54%

90.00%

90.00%

90.00%

Rob Jarman

PKS 001 Cost of maintaining the borough’s parks and open spaces per head of population

Annual

Aim to minimise

£12.61*

£12.61*

Targets for future years will be agreed as part of the budget process.

Jason Taylor

WCN 002 Cost of waste collection per household

Annual

Aim to minimise

£55.50*

£55.50*

£54.00*

£53.00*

Jonathan Scott

DEP 003 Cost of street cleansing per head of population

Annual

Aim to minimise

£8.97*

£8.97*

Targets for future years will be agreed as part of the budget process.

Jonathan Scott

WCN 005 Residual Waste per household (kg) (NI 191)

Quarterly

Aim to minimise

447.18kg

420kg

410kg

400kg

Jonathan Scott

 CDP 011 Recorded crime per 1,000 population

Annual

Aim to minimise

63.6

Contextual partner data

John Littlemore

CMP 001 Percentage CO2 reduction from local authority operations

Annual

Aim to maximise

Data Expected Sept 13

-3%

-3%

-3%

John Newington

OUT 004.04 Carbon Management Plan

Bi-annual

N/A

Updates on workstreams will be provided as commentary.

John Newington

HSG 004 Average time taken to process and notify applicants on housing register (days)

Quarterly

Aim to minimise

2.7days

3.5 days

3.2 days

3.0 days

John Littlemore

The Council has changed the allocation scheme and it is expected that there will be an increase in customer interaction. The target has been set to allow for this increase.

INT 001 Percentage of the Borough covered by Broadband

Annual

Aim to maximise

75.69%

77%

79%

81%

Dave Lindsay

R&B 004 Average time taken to process new benefit claims and changes of circumstances

Quarterly

Aim to minimise

9.84

10 days

10 days

10 days

Steve McGinnes

Over the next three year we will be migrating the Housing Benefit caseload to Universal Credit.  As a consequence we will be trying to balance the ongoing workload.

HSG Number of people sleeping rough (Porch light Survey) (NEW)

Annual

Aim to minimise

19

TBC

TBC

TBC

John Littlemore

HSG 005 Number of households prevented from becoming homeless through intervention

Quarterly

Aim to maximise

592

450

475

500

John Littlemore

LVE 007 Gap between median wage of employee (residents) and the median wage of employees (workplace) (salary differences)

Annual

Aim to minimise

£62.40

£68.00

£65.00

£62.00

John Foster

It is predicted that London and locations outside of Maidstone will recover faster than Maidstone from the recession. Residents commuting to London and elsewhere may benefit from rising salaries initially whilst workplace salaries will lag slightly behind.

CDP 003 Percentage of residents participating in neighbourhood planning as a percentage of the ward population

Annual

Aim to maximise

9.95%

10%

10%

10%

Sarah Robson

The Community Development Manager does not believe that the target can be increased past 10% between now and 2016. The next stage of the roll out will be Shepway North and then to Fant and Tovil, each area having 12 months of focused community engagement, with this tighter timescale and no dedicated budget it is expected that a target of 15% could not be achieved, (15% was previously set).

KCC 002 Number of 16-18 year olds who are not in education, employment or training (NEETS)

Annual

Aim to minimise

4.8%

Contextual- Partner data

Data is released 1 year in arrears.

Sarah Robson

KCC 003 Working age people educated to NVQ level 4 of higher (repeat)

Annual

Aim to maximise

30.8%

Contextual- Partner data

Sarah Robson

E&S 003 Number of NEETS tracked to employment (NEW)

Annual

Aim to maximise

Set baseline

Contextual- Partner data

Jennifer Sibley

MFM 001a Number of families accepted on the Maidstone Families Matter programme (NEW Locality board)

Quarterly

Aim to maximise

80

81

60

TBC subject to funding

Ellie Kershaw

MFM 001b Percentage of those accepted that have been engaged with (NEW locality board)

N/A

Set baseline

TBC once baseline established

Ellie Kershaw

OUT 005.05 Community Development Strategy

Bi-annual

N/A

Updates on workstreams will be provided as commentary.

Sarah Robson

COM 001 Percentage of residents satisfied with the way the Council runs its services

Biennial

Aim to maximise

63%

(2011)

65%

Resident’s Survey Indicator target will be set once the results of the 2013 survey are received.

Roger Adley

Percentage of residents satisfied with key services:

WCN 003 Doorstep recycling

Biennial

Aim to maximise

78%

(2011)

80%

Jonathan Scott & Jason Taylor

WCN 004 Refuse collection

82%

(2011)

85%

PKS 003 Maidstone Leisure Centre

53%

(2011)

55%

PKS 002 Parks and open spaces

76%

(2011)

78%

DEP 004 Street cleanliness

56%

(2011)

58%

R&B 009 Percentage of customers satisfied with benefits service

Quarterly

Aim to maximise

84.62%

80%

80%

80%

Steve McGinnes

The introduction of the universal credit system is expected to impact on satisfaction with the service as people receive less benefit.

COM 007 Percentage of residents that feel that the Council keeps them well informed about the services and benefits it provides (Residents Survey)

Biennial

Aim to maximise

63%

(2011)

65%

To be set when 2013 survey results received.

Roger Adley

CTC 001 Average wait time for calls (seconds)

Quarterly

Aim to minimise

74.25

70

70

70

Sandra Marchant

For the last three years the target of 50 seconds has not been met. Following a review by Corporate services Overview and Scrutiny Committee the target has been set at 70 seconds to take into account the resource issues in the contact centre.

CTC 002 Percentage of customers to the Gateway seen within 20 minutes

Quarterly

Aim to maximise

72.71%

75%

77%

79%

Sandra Marchant

ACC 004 Percentage of residents agreeing that the Council provides value for money (Residents Survey)

Biennial

Aim to maximise

46%

(2011)

48%

50%

Paul Riley & Roger Adley

C&S 001 Percentage of complaints responded to within timeframe (NEW)

Quarterly

Aim to maximise

94.22%

95%

96%

97%

Angela Woodhouse

C&S 002 Percentage of those making complaints satisfied with how their complaint was handled

Quarterly

Aim to maximise

43%

45%

47.5%

50%

Angela Woodhouse

WCN 006 Number of missed bins per 100,000 collections

Quarterly

Aim to minimise

21.34

25

30

25

Jonathan Scott

A new partnership waste contract has been agreed and will commence in August. This could impact on the number of missed bins for 2013/14 as the new crews become accustomed to the collection rounds.

DCV 009 Percentage of planning  decisions taken under delegation

Quarterly

Aim to maximise

92.13%

92.5%

92.5%

92.5%

Rob Jarman

R&B 006 Percentage of Council tax collected

Quarterly

Aim to maximise

98.30%

98.35%

98.40%

98.40%

Steve McGinnes

R&B 005 Percentage of business rates collected

Quarterly

Aim to maximise

97.66%

97.70%

97.75%

97.80%

Steve McGinnes

R&B 007 Value of fraud identified (Housing benefits) (Efficiency)

Quarterly

Aim to maximise

£974,000.30

£750,000

£500,000

£500,000

Steve McGinnes

BIM 002 Percentage of financial transactions not carried out on-line or by direct debit/standing order

Quarterly

Aim to minimise

10.38%

10.0%

9.80%

9.60%

Georgia Hawkes

CTC 004 Percentage of customer contact that is avoidable (NI 14)

Quarterly

Aim to minimise

4.4%

4.3%

4.2%

4.1%

Sandra Marchant

BIM 003a Percentage of customer contacts made in person at the Gateway (NEW)

Quarterly

Aim to minimise

7.95%

7%

6%

5%

Georgia Hawkes

BIM 003b Percentage of customer contacts made online by visiting the Council’s website (NEW)

Quarterly

Aim to maximise

75.12%

77%

79%

82%

Georgia Hawkes

BIM 003c Percentage of customer contacts made by phone through the Contact Centre (NEW)

Quarterly

Aim to minimise

16.94%

16%

15%

13%

Georgia Hawkes

BIM 004 Reduction in number of out-going post items(NEW)

Quarterly

Aim to minimise

397,705

11% reduction

11% reduction

11% reduction

Denise Johnson

DCV 007 Average cost of planning service per application

Annual

Aim to minimise

£454*

£454*

Targets for future years will be agreed as part of the budget process.

Rob Jarman

HRO 001 Working Days Lost Due to Sickness Absence (rolling year) (BV 12)

Quarterly

Aim to minimise

9.18 days

8.5 days

8.3 days

8.0 days

Dena Smart

Improvement Plan

Biannual

N/A

Updates on workstreams will be provided as commentary.

Georgia Hawkes