Contact your Parish Council


Appendix A- Complaint Categorisation and Timeliness

Service

Number

On time

Late

% on Time

Service

Policy

Staff

Time taken

Lack of contact

Discrimination

Benefits

14

13

1

92.9

6

0

4

3

0

1

Bereavement Services

3

3

0

100

2

0

1

0

0

0

Building Control

2

2

0

100

1

1

0

0

0

0

Communications

1

1

0

100

1

0

0

0

0

0

Community Development

6

6

0

100

6

0

0

0

0

0

Customer Services

31

30

1

96.8

21

0

8

2

0

0

Corporate Property

1

1

0

100

0

0

0

0

1

0

Development Management

61

55

6

90.2

30

18

5

1

7

0

Economic Development

6

6

0

100

3

3

0

0

0

0

Electoral Registration

5

5

0

100

4

0

1

0

0

0

Environmental Enforcement

29

26

3

89.7

7

2

20

0

0

0

Environmental Health

1

1

0

100

0

1

0

0

0

0

Environmental Services

176

176

0

100

148

8

9

8

2

1

Finance

2

2

0

100

1

1

0

0

0

0

Grounds Maintenance

3

3

0

100

3

0

0

0

0

0

Housing Options

51

45

6

88.2

20

16

9

2

3

1

Licensing

2

1

1

50.0

1

0

1

0

0

0

Parking Services

58

57

1

98.2

24

15

16

2

0

1

Parks and Leisure

32

28

4

87.5

24

3

3

1

1

0

Planning Enforcement

8

8

0

100

3

0

3

0

2

0

Private Sector Housing

5

5

0

100

2

1

1

0

1

0

Revenues

47

45

2

95.7

35

9

0

2

0

1

Spatial Policy

4

4

0

100

1

3

0

0

0

0

TOTAL

548

523

25

95.4

343

81

81

21

17

5