Contact your Parish Council
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Development Management |
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|
Reason for escalation |
Number |
% of total escalations |
|
Complainant did not accept stage 1 response |
1 |
5.6% |
|
No reason given |
1 |
5.6% |
|
Not happy with the resolution, not happy that no compensation was offered |
2 |
11.1% |
|
Not happy with the response |
3 |
16.7% |
|
Complainant raised further issues |
3 |
16.7% |
|
Complainant requested clarification/further informaiton |
3 |
16.7% |
|
Complainant felt the Stage 1 response didn’t address all issues raised |
5 |
27.8% |
|
Total |
18 |
|
|
Housing Options |
||
|
Reason for escalation |
Number |
% of total escalations |
|
Not happy with resolution offered at stage 1 |
2 |
15.4% |
|
Issue still not resolved |
1 |
7.7% |
|
No reason given |
2 |
15.4% |
|
Raising further issues |
3 |
23.1% |
|
Complainant felt the Stage 1 response didn’t address all issues raised |
3 |
23.1% |
|
Unhappy with the response |
2 |
15.4% |
|
Total |
13 |
|
|
Parks and Leisure |
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|
Reason for escalation |
Number |
% of total escalations |
|
Complainant felt the Stage 1 response didn’t address all issues raised |
1 |
10% |
|
Unhappy with response |
5 |
50% |
|
Raising further issues |
1 |
10% |
|
Complainant wanted to take complaint to ombudsman so had to go through Stage 2 process |
1 |
10% |
|
Issue still not resolved |
1 |
10% |
|
Did not believe stage 1 response given |
1 |
10% |
|
Total |
10 |
|
|
Revenues |
||
|
Reason for escalation |
Number |
% of total escalations |
|
No reason given |
1 |
7.7% |
|
Not happy with resolution, not happy no compensation offered |
4 |
30.8% |
|
Unhappy with response |
3 |
23.1% |
|
Complainant felt the Stage 1 response didn’t address all issues raised |
5 |
38.5% |
|
Total |
13 |
|