Parking Tickets

We have a duty to enforce vehicles that are seen to be parked illegally in pay and display car parks, on-street parking bays and any other roads where parking restrictions apply.

A Penalty Charge Notice (parking ticket) of £50 or £70, depending on the contravention. The parking ticket is discounted by 50% if it's paid within 14 days.

For more information about parking restrictions you can visit GOV.UK website and Kent County Council's website. For further information on contravention types and the Penalty Charge Notice enforcement process visit the PATROL website.

Pay online


Pay Online

Paying your parking ticket online is quick, easy and secure.

Pay your parking ticket

Pay by phone


Pay by Phone

You can pay using our automated payment line at 01622 602544, either by debit or credit card. We accept Visa, Visa Debit and Mastercard.

To make a payment, choose option 2. You'll need the eight-digit parking ticket (Penalty Charge Notice) reference number starting with MD ready. You'll also need to replace the 'MD' with two stars. For example **12345678.

Note: Parking Services released an Annual Report in July 2017 which provided detailed information in relation to Civil Parking Enforcement, Penalty Charge Notices, Car Parks and Parking Finance for the period 2016/17



You can view your parking ticket information and photos online.

You have the right to appeal a parking ticket within 14 days.

We'll need the following information:

  • parking ticket reference. The eight-digit number starts with MD
  • registration number of the vehicle
  • full name and address of the person appealing

The case will be put on hold until a decision is made.

You can pay or appeal your parking ticket online.

Pay or appeal your parking ticket

You can also do this in writing by writing to:

Parking Services
Maidstone Borough Council
PO Box 249
ME16 8BQ

Appeal Decision

When you make an appeal online, a message will appear at the end of the form. This is informing you that your appeal has been submitted, not that your appeal is successful. It may still take up to three weeks for a decision to be made.

If an appeal is successful the charge will be waived and written confirmation will be sent.

If an appeal is refused a further 14 days to pay at the 50% discounted rate may be granted if it is received within the first 14 days after issue of the PCN.  Should the person remain dissatisfied with the decision, a formal appeal may be made on the Notice to Owner documents, which are served to the registered keeper after 28 days. The discounted charge will no longer apply.

If a formal appeal on the Notice to Owner is refused a Notice of Rejection will be sent with documents to appeal further to the Traffic Penalty Tribunal, where an independent adjudicator will review the case and make a final decision. This is binding on the person appealing and the council.

For more information on the enforcement process visit the PATROL website.

View the guidelines for the consideration of challenges against Penalty Charge Notices.