Parking tickets
We have a duty to enforce vehicles that are parked illegally in pay and display car parks, on-street parking bays and any other roads where parking restrictions apply.
If you receive a Penalty Charge Notice (parking ticket) of £50 or £70, depending on the contravention (type of rule broken) you will need to make a payment to us. The parking ticket is discounted by 50% if it is paid within 14 days.
For more details on parking restrictions, visit GOV.UK and Kent County Council's website. To learn about contravention types and the Penalty Charge Notice enforcement process, visit the PATROL website.
Payments
You can pay your parking ticket using our form. You will need your Penalty Charge Notice (PCN) number which can be found on the ticket and vehicle registration.
You can also pay using our automated payment line at 01622 602544, either by debit or credit card.
To make a payment, choose option 2. You will need the eight-digit parking ticket (Penalty Charge Notice) number starting with MD. You will need to replace the 'MD' with two stars. For example if your ticket is MD12345678 you need to type in **12345678.
Appeals
You can view your ticket information and photos using our portal. If you still want to appeal you need to do this within 14 days. The case will be put on hold until a decision is made.
You have the right to appeal a parking ticket within 14 days.
We will need the following:
- parking ticket reference (PCN number), the eight-digit number starts with MD
- registration of the vehicle
- full name and address of the person appealing
You can also appeal by emailing parkingservices@maidstone.gov.uk or in writing to:
Parking ServicesMaidstone Borough Council
PO Box 249
Maidstone
Kent
ME16 8BQ
What happens next
When we receive your appeal, it may take up to three weeks for a decision to be made.
If an appeal is successful the charge will be waived and written confirmation will be sent to you.
If an appeal is refused a further 14 days to pay at the 50% discounted rate may be granted if it is received within the first 14 days after issue of the PCN.
Should you remain dissatisfied with the decision, a formal appeal may be made on the Notice to Owner documents, which are served to the registered keeper after 28 days. The discounted charge will no longer apply.
If a formal appeal on the Notice to Owner is refused a Notice of Rejection will be sent with documents to appeal further to the Traffic Penalty Tribunal, where an independent adjudicator will review the case and make a final decision.