Bereavement services
Your privacy and the protection of your personal information is very important to us and we are committed to robust compliance with the General Data Protection Regulation and the Data Protection Act 2018.
These privacy notices explain what we do with your personal information, your rights and how we protect it.
These notices are for all our service users and clients. This version of the notice was adopted in November 2020 and will be kept under review.
Who we are?
Maidstone Borough CouncilMaidstone
Kent
ME15 6JQ
Phone: 01622 602000
Email: Data Protection Officer
You can find us in the Information Commissioner’s register of organisations.
Cemetery Burials
What types of information do we collect from you?
- Name
- Address
- Phone number
- Email address
- Gender
Keeping your personal information
By law, we must not keep your personal information longer than we need it. This information will be kept indefinitely.
Our legal basis for using your information is:
Compliance with a legal obligation
Sharing personal information
We do not share this information.
Cremation
What types of information do we collect from you?
- Name
- Address
- Phone number
- Email address
Keeping your personal information
In line with our record retention schedule, records relating to cremations will be kept for 15 years.
Our legal basis for using your information is:
Compliance with a legal obligation
Sharing personal information
We do not share this information.
Memorial Sales
What types of information do we collect from you?
- Name
- Address
- Phone number
- Email address
Keeping your personal information
In line with our record retention schedule, records relating to memorial sales will be kept for 5 years from removal of the memorial.
Our legal basis for using your information is:
We rely on your consent to use your data.
Sharing personal information
We do not share this information.
We will use your information to:
- Provide you with services. This includes signposting to our other available services.
- Retain a record to permit us to audit and quality assure those services.
- Contact you for user satisfaction surveys.
- Plan and manage our services and to meet the requirements of external regulators.
- Give you a better experience on our website and to improve the relevance of online advertising you see. Please see our Privacy Statement.
- Keep visitors and colleagues safe and secure, we also use CCTV at our premises which records images.
Automated decision-making
There are no automated decisions in this process.
Your rights over your personal information
- Access – you can request copies of your personal information that is held by the Council.
- Rectification – you can ask us to correct any incorrect information.
- Deletion – you can ask us to delete your personal information. The Council can refuse to delete information if we have a lawful reason to keep this.
- Portability – you can ask us to transfer your personal data to different services or to you.
- Limit processing – how it is going to be used in the future.
- Right to object - you have the right to object to how your data is being used
Find out more information on the ICO website.
Staying in touch
We want to keep in touch with clients and service users to tell you about our services, by post, email, text or social media.
We will not do this if you opt out or object, and you can change your mind at any time. Just get in touch using the contact details at the top of this notice or unsubscribe within any of our awareness-raising communications.
We will not use your personal information to send you marketing communications by email or text without your consent.