Parking


Your privacy and the protection of your personal information is very important to us and we are committed to robust compliance with the General Data Protection Regulation and the Data Protection Act 2018.

These privacy notices explain what we do with your personal information, your rights and how we protect it.

These notices are for all our service users and clients. This version of the notice was adopted in November 2020 and will be kept under review.

Who we are?

Maidstone Borough Council
Maidstone
Kent
ME15 6JQ

Phone: 01622 602000
Email: Data Protection Officer

You can find us in the Information Commissioner’s register of organisations.

Body worn camera footage

Open

What types of information do we collect from you?

  • Video and Audio recordings of patrol routes

Keeping your personal information

By law, we must not keep your personal information longer than we need it. This information will be kept for 60 days or until case is closed (complaints, court cases) to meet our client service, accounting and auditing requirements.

In line with our record retention schedule, records relating to body worn camera footage will be kept for 60 days or until the case is closed.

Our legal basis for using your information is:

Legitimate interest

Sharing personal information

We do not share this information.

Cashless parking

Open

What types of information do we collect from you?

  • Name
  • Address
  • Phone number
  • Email addresses
  • Gender
  • Card details (credit and debit)
  • Vehicle registration
  • Twitter handle

Keeping your personal information

In line with our record retention schedule, records relating to cashless parking will be kept for 6 years from the end of the service.

Our legal basis for using your information is:

Official authority/public task.

Sharing service users’ personal information

Where necessary we will share your personal information with third party service providers, who are under contractual obligation to protect your data including:

  • Cobalt Telecommunications.

Disabled bay requests

Open

What types of information do we collect from you?

  • Name
  • Address
  • Phone number
  • Email address
  • Date of Birth
  • Vehicle Registration
  • Copy of Blue Badge
  • Name of owner
  • Relationship with owner
  • Details of benefits
  • Personal Independence Payments
  • Disability Living Allowance
  • Name and Address of GP
  • Copy of Vehicle Registration Document
  • Insurance Document
  • Driving Licence
  • Geographical Information.

Keeping your personal information

In line with our record retention schedule, disabled bay requests will be kept for 6 years from the end of service.

Our legal basis for using your information is:

Compliance with a legal obligation.

Sharing personal information

Where necessary we will share information where required to by law or in the public interest with other statutory service providers including:

  • Kent County Council
  • General Practitioner

Issuing penalty charge notices

Open

What types of information do we collect from you?

  • Vehicle registration
  • Photographs
  • Case notes

Keeping your personal information

In line with our record retention schedule, penalty charge notices will be kept for 6 years from the end of service.

Our legal basis for using your information is:

Official authority/public task.

Sharing personal information

We do not share this information.

Parking permit applications

Open

What types of information do we collect from you?

  • Name
  • Address
  • Phone number
  • Email address
  • Vehicle Registration
  • Financial information

Keeping your personal information

By law, we must not keep your personal information longer than we need it. This information will be kept for 6 years from date of permit expiry, to meet our client service, accounting and auditing requirements.

In line with our record retention schedule, parking permit applications will be kept for 6 years from the date of permit expiry.

Our legal basis for using your information is:

Official authority/public task.

Sharing personal information

We do not share this information.

Pay & display payments

Open

What types of information do we collect from you?

  • Vehicle Registration
  • Card details

Keeping your personal information

By law, we must not keep your personal information longer than we need it. This information will be kept for 6 years, to meet our client service, accounting and auditing requirements.

In line with our record retention schedule, pay and display payments will be kept for 6 years.

Our legal basis for using your information is:

Official authority/public task.

Sharing personal information

We do not share this information.

Penalty charge notices appeals

Open

What types of information do we collect from you?

  • Name
  • Address
  • Phone number
  • Email address
  • Religion
  • Health/disability
  • Vehicle registration
  • Criminal background
  • Court proceedings
  • Financial information

Keeping your personal information

In line with our record retention schedule, penalty charge notice appeals will be kept for 6 years.

Our legal basis for using your information is:

Compliance with a legal obligation.

Sharing personal information

Where necessary we will also share information where required to by law or in the public interest, with other statutory service providers, with regulators, with the police etc., including:

  • DVLA
  • Police
  • Mid Kent Enforcement
  • APCOA
  • Third Party Bailiffs
  • Northampton County Court
  • Traffic Penalty Tribunal

We will use your information to:

  • Provide you with services.
  • Retain a record to permit us to audit and quality assure those services.
  • Contact you for user satisfaction surveys.
  • Plan and manage our services and to meet the requirements of external regulators.
  • Give you a better experience on our website and to improve the relevance of online advertising you see. Please see our Privacy Statement.
  • Keep visitors and colleagues safe and secure, we also use CCTV at our premises which records images.

Automated decision making

There are no automated decisions in this process.

Your rights over your personal information

  • Access – you can request copies of your personal information that is held by the Council.
  • Rectification – you can ask us to correct any incorrect information.
  • Deletion – you can ask us to delete your personal information. The Council can refuse to delete information if we have a lawful reason to keep this.
  • Portability – you can ask us to transfer your personal data to different services or to you.
  • Limit processing – how it is going to be used in the future.
  • Right to object - you have the right to object to how your data is being used

Find out more information on the ICO website.

Staying in touch

We want to keep in touch with clients and service users to tell you about our services, by post, email, text or social media.

We will not do this if you opt-out or object, and you can change your mind at any time. Just get in touch using the contact details at the top of this notice or unsubscribe within any of our awareness-raising communications.

We will not use your personal information to send you marketing communications by email or text without your consent.