Who we are?

Maidstone Borough Council
ME15 6JQ

Phone: 01622 602000
Email: Angela Woodhouse

How do we collect information from you?

We collect information from you when you:

  • visit;
  • contact us in writing,
  • speak to us on the phone, email or any other type of electronic communication,
  • talk to us face to face.

What types of information do we collect from you?

Name, address, safeguarding concerns e.g. domestic abuse, mental health concerns and other personal information such as GP, social care provision etc. This is also known as special category personal data – meaning it is sensitive and personal

Our legal basis for using your information is:

If we need to share special category personal data, the Data Protection Act 2018 includes ‘safeguarding of children and individuals at risk’ as a condition that allows practitioners to share information without consent

Information can be shared legally without consent, if a practitioner is unable to, cannot be reasonably expected to gain consent from the individual, or if to gain consent could place a child at risk.

Relevant personal information can be shared lawfully if it is to keep a child or individual at risk safe from neglect or physical, emotional or mental harm, or if it is protecting their physical, mental, or emotional well-being.

We will use your information to:

To provide further information to statutory partners such as social care services and the police if we have concerns or worries in relation to yours or others safety. We may also provide at times information to the National Probation Service, clinical health services and other partner agencies who may be involved in your care or support.

We will also keep a log of this information, which will be retained for up to seven years. Only the Designated Safeguarding Officer and two deputy Designated Safeguarding Officer will have access to this information.

Research & Statistics

Anonymised & Pseudonymised data may be used for research & statistical purposes. Any Data collected may be used for research and statistical purposes that are relevant and compatible with the purpose that the data was collected for.

Who has access to your information?

We may share your information with the following third parties for the reasons detailed above;

  • Police including the West Kent MARAC and VISOR teams
  • National Probation Service (NPS) and Community Rehabilitation Company – soon to be part of the reformed NPS
  • Social Services
  • Kent County Council
  • Clinical health providers – including both mental and physical health
  • Support providers
  • Internal department within Maidstone Borough Council.

What are your rights in relation the personal data we process?

  • Access – you can request copies of any of your personal information that is held by the Council.
  • Rectification – you can ask us to correct any incorrect information.
  • Deletion – you can ask us to delete your personal information. The Council can refuse to delete information if we have a lawful reason to keep this.
  • Portability – you can ask us to transfer your personal data to different services or to you.
  • Right to object or restrict processing – you have the right to object to how your data is being used and how it is going to be used in the future.
  • Right to prevent automatic decisions – you have to challenge a decision that affects you that has been made automatically without human intervention, for example an online form with an instant decision.

How long will we keep your information for?

In line with our record retention schedule, records relating to Safeguarding will be kept for seven years.

What security precautions in place to protect the loss, misuse or alteration of your information?

We are strongly committed to data security and will take reasonable and appropriate steps to protect your personal information from unauthorised access, loss, misuse, alteration or corruption. We have put in place physical, electronic, and managerial procedures to safeguard the information you provide to us.

Keeping your data up to date

We want to ensure any information we hold is accurate. You can help us by promptly informing us of any changes to the information we hold about you.

Details of any automated decision processes

There are no automated decisions in this process.


Cookies are small text files which identify your computer to our servers. They are used to improve the user experience. View what cookies we use and how you can manage them.


If you would like to make a complaint regarding the use of your personal data you can contact our Data Protection Officer; Angela Woodhouse.

For independent advice about data protection, privacy and data sharing issues, you can contact the Information Commissioner's Office (ICO) at:

Information Commissioner's Office
Wycliffe House
Water Lane

Phone: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number
Email: Information Commissioner's Office email
Website: Information Commissioner's Office website