COVID-19 Emergency Assistance Grant

This scheme will be closed for new applications on 1st May 2021. Please ensure that all supporting documents together with your online form have reached the by this date.

Central Government has given us funding under the Emergency Assistance Grant for Food and Essential Supplies, to support people who are struggling to afford essentials items due to financial hardship caused by COVID-19. This scheme is temporary.

Whose eligible?

You must:

  • Be over the age of 16
  • Live within Maidstone Borough*
  • Be able to demonstrate that the financial hardship is due to Covid-19 during period July 2020 – present day**.
  • Have household income less than £40,000 per annum***.

It is one application per household (not repeated), and can be used for any tenure whether private or social rent, and homeowner occupiers.

*Exceptional circumstances for those housed from Prison services / Fleeing Domestic Violence / Placed in Temporary Accommodation by us.

**When reviewing the case, we will use the National Guidelines of Affordability to find what is a reasonable expenditure.

***Exceptional circumstances case by case.

ID and Supporting Evidence

For every application you must provide:

  • Proof of earnings & bank statement – pay slips/bank statements from March – Current month
  • Proof of household – e.g. birth certs / Child Tax support / Child Benefit letter/ School acceptance letter
  • Further details may be requested subject to the need identified.

Documents will need to be submitted within 5 working days of submitting the application form. This may be either through email, or by post.

If you are unable to meet the above criteria but are in need of support, please visit our money advice page

How to apply

We're experiencing a high volume of applications and emails. We aim to make an initial assessment 15 working days from when you applied. You may be asked for further information before your case is presented to the panel.


The application may take a maximum 10 working days from date all supporting documents are received. Maximum funding per household available is £500. Documents will need to be provided within 5 working days of submitting the application form. This may be either through email, or through post to

EAG Department
Maidstone House
King Street
ME15 6JQ

Final decision cannot be made until all the required documents have been received. Should your application be successful, a bank account in your name will be required for the funds to be transferred.

If we have declined your application and you feel the decision should be reviewed, please submit your appeal in writing to within 7 days of the initial decision. The decision for the Appeal will be made within 10 working days.