Winter Advice

Last updated: 20 May 2024 9:53am

    In the event of severe weather, please continue to check this page for updates.

    Bin collections

    During winter weather conditions, your bin collections may be affected. We will continue to provide services as normal where possible – for the most up-to-date information, please check this page or visit our social media channels.

    Road Gritting / Salt Bins

    Road gritting and salt is the responsibility of Kent County Council (KCC).

    Maidstone Borough Council's (MBC) grounds maintenance and street cleansing teams are helping to grit and salt paths where possible, however you can find more information on the KCC website.


    Worried about on-street parking in the snow?

    Our Enforcement Team will only enforce where they can see the yellow lines, bays or markings. If covered in snow so markings can’t be seen, then we can’t enforce.

    Abandoned vehicles due to weather conditions

    If you have to leave your vehicle please ensure that it is left as safely as possible. As weather conditions improve we will enforce against abandoned vehicles that pose a hazard to other road users.


    The Severe Weather Emergency Protocol (SWEP) is used throughout Maidstone to help those sleeping rough in our locality during extreme weather. The SWEP solution and type of accommodation may differ from local authority area to area but will generally provide a safe and warm place for street-homeless people to stay overnight.

    Emergency accommodation

    Those needing to access emergency accommodation during bad weather should contact their district council’s Housing Options team. The Housing Options team for Maidstone can be contacted at: 01622 602000.

    Alternatively, those looking for winter shelter can approach Restoring Hands - register by calling 01622 296450 or by email. Alternatively, attend in person at:

    Restoring Hands

    George Street
    ME15 6TP

    The charity Porchlight also operates a county-wide outreach service.  Call 08005677699 or visit the Porchlight website.

    Driving in the snow

    When the weather is difficult, try to avoid making car journeys by altering your plans, or switching to public transport if it is running. If you have to drive, here are some ways to stay safer on the roads during harsh conditions:

    • If you have one, keep your mobile phone charged, and consider carrying a spare power bank.
    • Keep at least one fresh, sealed bottle of water in the car.
    • Store a warm blanket within the boot, along with protective clothing.
    • Have a small supply of cash, including loose change within the car or on your person.
    • A torch and umbrella will help you in dark and wet conditions.
    • Non-perishable food will keep you going in an emergency.
    • Wear appropriate footwear and carry a spare pair of boots suitable for walking through snow.
    • Heat patches or glove warmers will give some warmth.
    • Have ready access to the number and information for your breakdown recovery service.

    Keeping warm

    The World Health Organisation states that in the UK the ideal temperature for main living rooms - including lounge, kitchen, hallway is 21 degrees Centigrade, and for bedrooms 18 degrees Centigrade. There are other things we can do to help us to stay warm.
    Simple ways to keep warm at home:

    • Set the timer to come on earlier in cold weather and go off later rather than raising the temperature on the thermostat
    • Wear layers of clothing, and if it's very cold indoors keep hands and feet warm with thermal socks and gloves
    • Keep moving
    • Make sure the area in front of the radiators are kept clear to allow the warm air to circulate, armchairs and settees in front of radiators simply absorb the heat with no benefit to you
    • Allow sunlight into the home to warm up the rooms during daylight, and close the curtains at dusk
    • Keep the body 'topped up' with warm and nourishing food - porridge, soups, bread, stews, rice and pasta dishes

    Useful Websites:


    Customer Services: 01622 602000
    Twitter: @maidstonebc