Before we speak to a landlord about any benefits we need the tenant’s permission. The tenant will need to fill in an Authority to Discuss form to give us permission.
If they give us permission
We can tell the landlord about the progress of the tenant’s claim, whether we have made a decision, if we have awarded benefit and when we are sending out any payment. We won’t tell any landlord the personal details of a claimant.
If they don’t give us permission
We cannot tell the landlord anything.
What we can tell you if we pay you
We will write to tell a landlord when we start or stop paying them direct. If we pay the landlord, we can tell them:
- The date benefit started and ended.
- The weekly amount of benefit and how often we pay. If there is a shortfall, it is up to you to collect the rent your tenant owes you.
- The amount we are taking direct from benefit to recover any overpayment.
If the tenant has asked for payments direct to the landlord but we can't pay the claim because we don't have all the details, we will not tell the landlord we can't pay unless we have the tenant's written permission.
If your tenant is in arrears by eight weeks or more you can ask for the payments to be made direct to you. You will need to provide a rent statement proving the tenant is in arrears.
The money will be paid straight into your bank account every four weeks in arrears. If you have several tenants on benefit we will combine all the payments into one. You will be able to view a list of payment details for each tenant.