Changes to our waste service

We are introducing a new waste and recycling service. Our new contractor Suez, starts in March 2024 with new vehicles, improved technology and other industry improvements.

They will continue to offer residents the alternate weekly recycling and waste service, weekly food waste collection and current services, such as garden waste, clinical and bulky waste collection.

The service meets the 'Simpler recycling' requirements, recently announced by the government, which means that dry mixed recycling will currently remain the same. When we are able to add additional materials we will let you know.

In order to improve efficiency, they will be using new vehicles with the latest specification, including side loader food pods and electric powered bin lifts. These will lower the overall vehicle emissions and offer better technology to keep residents up to date.

As part of the contract, a new fleet of vehicles has been purchased including smaller and narrow access vehicles bringing with them improved technology for vehicle tracking. This will allow our waste team to have full visibility of the service and keep you informed of any changes when they happen. We are working on being able to provide a service which allows you access to live round information during your collection day.

We have started to notify residents by:

  • writing to all residents to confirm the day and collection schedule, these letters have now been posted and will be delivered before 21 March.
  • publishing in the Spring Borough Insight magazine which is to be delivered to houses across the borough. This edition includes an eight-page pull out, which explains the recycling service, what can be recycled and how it should be presented. We have also included a number of useful environmental tips.
  • published an e-newsletter. This was sent out on Friday 15 March and highlights the new collection contract, includes current environmental news and signposts where information is available.

The new contractor starts on Monday 25 March, further updates will be published on this page.