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Issue details

Annual Complaints Report 2020/21

overview of how the Council has performed in responding to complaints in 2020/21 and the Local Government and Social Care Ombudsman’s annual complaints review letter.

Decision type: Non-key

Decision status: For Determination

Wards affected: (All Wards);

Decision due: 15 Nov 2021 by Audit, Governance and Standards Committee

Lead director: Director of Finance and Business Improvement

Department: Policy and Communications

Contact: Angela Woodhouse, Head of Policy and Communications Email: annacollier@maidstone.gov.uk Email: angelawoodhouse@maidstone.gov.uk Tel: 01622 602620.

Public Or Private and Reason if Private: public

Agenda items

Documents

  • Annual Complaints Report 2020/21