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Licensing |
Service Plan |
2015/16 |
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Contents
Section |
Page Number |
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1 |
Who we are |
2 |
2 |
What we do |
4 |
3 |
2015/16 Service Objectives |
5 - 11 |
4 |
Performance indicators and targets |
12 - 13 |
1. Who we are
Team |
Licensing Partnership comprising Maidstone Borough Council, Sevenoaks District Council and Tunbridge Wells Borough Council |
Service Manager |
Claire Perry |
Chief Officer / Head of Service |
John Littlemore, Richard Wilson and Gary Stevenson |
Our Structure Chart
2. What we do
Key Tasks |
Manage and oversee the Licensing Partnership. Seek to promote the licensing objectives of the relevant legislation. Our aim is to protect the public but also allow legitimate businesses within the area to prosper. To ensure that the legitimate taxis and private hire trade are able to provide a safe mode of transport to the residents and users within the Partnership’s area. Compliance – ensure compliance of licensed premises, activities and events following grant of respective licences, permits and / or notices To enhance customer service while ensuring compliance with legislation. Fulfilling statutory duty whilst optimising cost savings and maintaining individual client’s Council sovereignty. |
3. 2015/16 Service Objectives
Objective 1 |
To manage the Licensing Partnership to deliver efficiency savings and achieve performance targets |
Responsible Officer |
Claire Perry |
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Performance Measure |
Description |
2015/16 Target or Outcome |
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Performance Indicator |
· Percentage of all applications outstanding for more than one month · The percentage of valid personal licences processed within 2 weeks · The percentage of valid temporary event notices processed within 72 hours · Percentage of applications for new and variation of premises licences processed within 2 calendar months (from date of validation to issue date) · Length of time from validation to issue of HC vehicle licence (MPI) - target 5 working days · Length of time from validation to issue of PH vehicle licence (MPI) - target 5 working days · Length of time from validation to issue of HC/Dual driver licence (MPI) - target 10 working days · Length of time from validation to issue of PH driver licence (MPI) - target 10 working days · Length of time from validation to issue of PHO driver licence (MPI) - target 10 working days |
<10% 95% 95% 95%
90% 90%
90% 90%
90% To be achieved by 31/03/2016 |
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Link to Sevenoaks Corporate Plan |
Providing value for money |
Link to Sevenoaks Community Plan |
Safe Communities |
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Link to Maidstone Corporate Priorities |
Corporate & Customer Excellence |
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Link to Tunbridge Wells Key Objectives in the Vision |
A Prosperous Borough |
Link to Strategic Compass |
Passionate about providing value |
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Objective 2 |
Investigate further undertaking of licensing functions for other local authorities. |
Responsible Officer |
Licensing Partnership Board |
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Performance Measure |
Description |
2015/16 Target or Outcome |
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Action |
Make enquiries with potential partners to undertake licensing functions for a 4th and 5th partner. |
Further functions carried out for other partners. To be achieved by 31/03/2016 |
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Link to Sevenoaks Corporate Plan |
Providing value for money |
Link to Sevenoaks Community Plan |
Safe Communities |
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Link to Maidstone Corporate Priorities |
Corporate & Customer Excellence |
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Link to Tunbridge Wells Key Objectives in the Vision |
A Prosperous Borough |
Link to Strategic Compass |
Passionate about providing value |
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Objective 3 |
Utilise customer insight and bench marking information to inform service improvements as appropriate |
Responsible Officer |
Claire Perry |
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Performance Measure |
Description |
2015/16 Target or Outcome |
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Action |
Increase the feedback received from customers regarding the service they receive and improvements that can be achieved |
An increase in responses received and improvements made to the service. To be achieved by 31/03/2016 |
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Action |
Implement an improved renewal/reminder notification system utilising email and text for taxi licensees |
Reduce the cost of providing reminders to licensees |
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Action |
Reduce the face to face interaction for Licensing Partnership staff by implementing scripts to enable customer service staff to assist licensees in their requirement |
Reduction in time spent for Licensing Partnership staff in reception, Town Hall & Gateway |
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Link to Sevenoaks Corporate Plan |
Supporting and developing the local economy |
Link to Sevenoaks Community Plan |
Safe Communities |
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Link to Maidstone Corporate Priorities |
Corporate & Customer Excellence |
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Link to Tunbridge Wells Key Objectives in the Vision |
A Prosperous Borough |
Link to Strategic Compass |
Passionate about our customers |
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Objective 4 |
Ensure all online forms are implemented and in use by customers |
Responsible Officer |
Claire Perry |
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Performance Measure |
Description |
2015/16 Target or Outcome |
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Action |
The library of on line forms are implemented across the three partners. |
On line forms are in place and in use. To be achieved by 31/03/2016 |
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Link to Sevenoaks Corporate Plan |
Supporting and developing the local economy |
Link to Sevenoaks Community Plan |
Safe Communities |
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Link to Maidstone Corporate Priorities |
Corporate & Customer Excellence |
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Link to Tunbridge Wells Key Objectives in the Vision |
A Prosperous Borough |
Link to Strategic Compass |
Passionate about providing value |
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Objective 5 |
Undertake a programme of training for Members and officers, especially in light of the legislative changes and elections taking place in 2015 |
Responsible Officer |
Claire Perry |
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Performance Measure |
Description |
2015/16 Target or Outcome |
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Action |
Deliver a programme of training to the Members and officers. |
Programme delivered To be achieved by 31/03/2016 |
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Action |
Hold 3 or 4 morning/afternoon sessions where Members can visit the Licensing Partnership’s Administration Team |
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Link to Sevenoaks Corporate Plan |
Keeping the district safe |
Link to Sevenoaks Community Plan |
Safe Communities |
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Link to Maidstone Corporate Priorities |
For Maidstone to be a decent place to live |
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Link to Tunbridge Wells Key Objectives in the Vision |
A Prosperous Borough |
Link to Strategic Compass |
Passionate about our people |
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Objective 6 |
Transfer remaining licences that are being processed by MBC and TWBC so that they can be managed on FRED Uniform e.g. street trading, special treatments |
Responsible Officer |
Claire Perry/Lorraine Neale/Sharon Degiorgio |
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Performance Measure |
Description |
2015/16 Target or Outcome |
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Action |
Ensure all administration processes are delivered through the Licensing Partnership Administration Team |
All processes are transferred. To be achieved by 01/06/2015 |
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Action |
Create new processes with process flow sheets for each process |
Process sheets produced To be achieved by 01/06/2015 |
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Action |
Create a new procedure for each process |
Procedures produced To be achieved by 01/06/2015 |
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Link to Sevenoaks Corporate Plan |
Providing value for money |
Link to Sevenoaks Community Plan |
Safe Communities |
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Link to Maidstone Corporate Priorities |
Corporate & Customer Excellence |
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Link to Tunbridge Wells Key Objectives in the Vision |
A Prosperous Borough |
Link to Strategic Compass |
Passionate about providing value |
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Objective 7 |
Officers and Licensing Committees to consider opportunities for greater harmonisation of policies |
Responsible Officer |
Claire Perry/Lorraine Neale/Sharon Degiorgio |
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Performance Measure |
Description |
2014/15 Target or Outcome |
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Action |
Explore greater harmonisation of licensing policies across the partnership |
When the policies are reviewed greater harmonisation is achieved. To be achieved by 31/03/2016 |
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Link to Sevenoaks Corporate Plan |
Keeping the district safe |
Link to Sevenoaks Community Plan |
Safe Communities |
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Link to Maidstone Corporate Priorities |
Corporate & Customer Excellence |
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Link to Tunbridge Wells Key Objectives in the Vision |
A Prosperous Borough |
Link to Strategic Compass |
Passionate about providing value |
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4. Measuring our Performance
Performance Indicators and Target Setting
Code |
Description |
Collection period |
2014 - 15 Target |
2015 -16 Target |
LPI LIC 001 |
Percentage of all applications outstanding for more than one month |
Monthly |
<10% |
<10% |
LPI LIC 002 |
The percentage of valid personal licences processed within 2 weeks |
Monthly |
95% |
95% |
LPI LIC 003 |
Percentage of applications for new and variation of premises licences processed within 2 calendar months (from date of validation to issue date) |
Monthly |
95% |
95% |
LPI LIC 004 |
The percentage of valid temporary event notices processed within 72 hours |
Monthly |
90% |
95% |
LPI LIC 005 |
The percentage of driver and operator licenses issued within 10 days of validation |
Monthly |
90% |
90% |
MPI LIC 05a |
Percentage of Hackney Carriage driver licenses issued within 10 days of validation |
Monthly |
90% |
90% |
MPI LIC 05b |
Percentage of Private Hire driver licenses issued within 10 days of validations |
Monthly |
90% |
90% |
MPI LIC 05c |
Percentage of Private Hire Operator licenses issued within 10 days of validations |
Monthly |
90% |
90% |
MPI LIC 012 |
Length of time from validation to issue of HC vehicle licence (MPI) - target 5 working days |
Monthly |
90% |
90% |
MPI LIC 013 |
Length of time from validation to issue of PH vehicle licence (MPI) - target 5 working days |
Monthly |
90% |
90% |
MPI LIC 017 |
The number of taxi enforcement checks completed (one per taxi vehicle) |
Monthly |
Maidstone 180 Sevenoaks 84 Tunbridge Wells 120 |
Maidstone 180 Sevenoaks 120 Tunbridge Wells 120 |
Data LIC 001 |
Total number of Hackney Carriage vehicle licences issued |
Monthly |
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Data LIC 002 |
Total number of Private Hire vehicle licences issued |
Monthly |
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Data LIC 003 |
Number of monthly premises licensing enforcement visits due that were undertaken |
Monthly |
Maidstone 180 Sevenoaks 238 Tunbridge Wells 120 |
Maidstone 180 Sevenoaks 230 Tunbridge Wells 180 |