1.   That the response to the white paper set out at Appendix A to the report of the Head of Change and Scrutiny be agreed.

2.  That the proposed actions outlined below be agreed:

Individual Services  - Actions and Issues:

·  Resident/Customer focused and what action we should be taking as a Council to achieve this.

·  Agreements to develop a local accountability framework – and ensure residents are engaged in this process.

·  The changing role of the Ward Councillor in the community and any support they require.

·  Ensure the work on the future shape of the organization identifies how services will be delivered and models of service delivery.

Neighbourhood Services - Actions and Issues:

·  Continuing to develop our relationship and understanding of parish councils and community groups who may want to deliver services, also the support they may require to do this.

·  Reviewing the appetite for urban parishing.

·  If appropriate piloting a community budget with the Government (prospectus inviting pilots out in September).

  Commissioned Services -Actions and Issues:

·  Identifying services we may want to deliver on behalf of others as part of the work on the future shape of the organisation.

·  Ensuring we know how we would like our services delivered and by whom.

·  Setting and agreeing criteria for results from commissioned services i.e. resident satisfaction.

·  Having an agreed approach to publishing procurement and contract data.

DECISION MADE:

1.   That the response to the white paper set out at Appendix A to the report of the Head of Change and Scrutiny be agreed.

2.  That the proposed actions outlined below be agreed:

Individual Services  - Actions and Issues:

·  Resident/Customer focused and what action we should be taking as a Council to achieve this.

·  Agreements to develop a local accountability framework – and ensure residents are engaged in this process.

·  The changing role of the Ward Councillor in the community and any support they require.

·  Ensure the work on the future shape of the organization identifies how services will be delivered and models of service delivery.

Neighbourhood Services - Actions and Issues:

·  Continuing to develop our relationship and understanding of parish councils and community groups who may want to deliver services, also the support they may require to do this.

·  Reviewing the appetite for urban parishing.

·  If appropriate piloting a community budget with the Government (prospectus inviting pilots out in September).

  Commissioned Services -Actions and Issues:

·  Identifying services we may want to deliver on behalf of others as part of the work on the future shape of the organisation.

·  Ensuring we know how we would like our services delivered and by whom.

·  Setting and agreeing criteria for results from commissioned services i.e. resident satisfaction.

·  Having an agreed approach to publishing procurement and contract data.

To view full details of this decision, please click here:-

http://meetings.maidstone.gov.uk/ieDecisionDetails.aspx?ID=489