The Cabinet considered the report of the Head of Change and Scrutiny regarding progress made in the third quarter of 2012/13 on the Council’s key performance indicators (“KPI’s”).

RESOLVED:

1.  That the out-turns of the KPIs (attached at Appendix A to the report of the Head of Change and Scrutiny) and the definitions set out at Appendix B to the report of the Head of Change and Scrutiny be noted.

2.  That the areas shown below that have been rated red and are unlikely to meet the annual target be noted:-

a)  CTC 001 – Average wait time for calls into contact centre

b)  HSG PS 002 – Number of homes occupied by vulnerable people made decent

3.  That the progress made on KPI action plans for Housing and the Contact Centre that were requested for underperforming indicators at quarter 1 at Appendix D to the report of the Head of Change and Scrutiny be noted.

4.  That it be noted no other areas required service representation or further actions to understand and/or improve performance.

5.  That the services with indicators rated red, as set out in 2 above, be referred to the Corporate Services Overview and Scrutiny Committee.