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Issue - meetings

Complaints Report Quarter 2 2013/2014

Issue Details
Issue History
Related Meetings

Meeting: 03/12/2013 - Strategic Leadership and Corporate Services Overview and Scrutiny Committee (Item 78)

78 Review of Complaints July-September (Quarter 2) 2013 PDF 111 KB

View item 78 as HTML 88 KB

Interviews with: Sam Bailey, Research and Performance Officer, Jennifer Shepherd, Waste Manager and Sandra Marchant, Customer Services Manager and Councillor Moss, Cabinet Member for Corporate Services.

Additional documents:

Appendix A: Complaints Categorisation and Timeliness Q2 2013/2014, item 78 PDF 52 KB View as HTML (78/2) 82 KB
Appendix B: Complaint Handling Satisfaction Q2 2013/2014, item 78 PDF 36 KB View as HTML (78/3) 26 KB
Appendix C: Stage 2 Complaints Q2 2013/2014, item 78 PDF 30 KB View as HTML (78/4) 22 KB
Appendix D: Payments Q2 2013/2014, item 78 PDF 26 KB View as HTML (78/5) 14 KB