Issue details

Channel Shift Strategy

To consider the adoption of a channel shift strategy which identifies ways in which Maidstone Borough Council can ‘shift’ customer contacts to more efficient channels and provide a better, more convenient service to the customer.

 

Decision type: Key

Reason Key: Policies, Plans, Strategies;

Decision status: Recommendations Approved

Wards affected: (All Wards);

Decision due: 13 Jul 2011 by Cabinet.

Lead director: Business Improvement Manager

Department: Business Improvement

Contact: Paul O'Grady Email: paulogrady@maidstone.gov.uk.

Representations should be made by: 06/07/11

Decisions

Agenda items

Documents

  • Cabinet, Council or Committee Report for Channel Shift Strategy