Issue details

Annual Complaints Report 2020/21

overview of how the Council has performed in responding to complaints in 2020/21 and the Local Government and Social Care Ombudsman’s annual complaints review letter.

Decision type: Non-key

Decision status: For Determination

Wards affected: (All Wards);

Decision due: 15 Nov 2021 by Audit, Governance and Standards Committee

Lead director: Director of Finance and Business Improvement

Department: Policy and Communications

Contact: Angela Woodhouse, Director of Strategy, Insight & Governance Email: Email: Tel: 01622 602620.

Public Or Private and Reason if Private: public

Agenda items


  • Annual Complaints Report 2020/21