Project Team Assessment Criteria - MKSD

1.       Vision and identity

i.          A medium term vision for Mid Kent Services will be produced;

ii.         A Mid Kent Services culture and way of working that complements the three authorities and provides a sense of identity will be produced;

iii.        MKS staff satisfaction levels will have increased;

iv.        Client (Shared Service Boards and users of the MKS services) and MKIP Board satisfaction levels will have increased.

Baseline evidence for measurement of above:

a.   Shared Service Manager Key Messages document – has the picture improved 12 months on?

      (Key Messages document is the face-to-face questionnaire conducted in January 14 with all Shared Service Managers to gauge their feelings on MKIP and where they felt MKIP should go next).

b. Client survey results for shared services – has the picture improved 12 months on?

c.   Staff survey results for MKS shared service staff – has the picture improved 12 months on?

2.         Accepting new and consolidating existing partnerships

i.          A shared service plan will be produced using a consistent MKIP service planning template for each Mid Kent Service;

ii.         SLAs and Collaboration Agreements will be produced for each Mid Kent Service;

iii.        Consolidate the Legal Services teams and oversee the potential alignment under one employer;

iv.        Complete the work to put in place enabling infrastructure for ICT partnerships to develop further partnerships with other authorities.

Baseline evidence for measurement of above:

a.    Current service plans and shared service plans for each service, if any;

b.    Current Collaboration Agreements and SLAs for each service, if any.

3.       Performance and governance

i.          Proposals for improving performance on key indicators, and suggestions for new indicators are included in the “plotting a course for the future” document (see 4. below).

ii.         Performance indicators will be consolidated and streamlined across the three authorities, based on the individual performance standards of each authority.

             Baseline evidence for measurement of above:

a.   Current performance indicators, with end of year performance targets for 13/14, if any.

      (Any already identified business case improvements will be removed from the assessment).

4.       Plotting a course for the future

i.          Deliver Mid Kent Services within the budgets already set for 2014/15;

ii.         Deliver savings already identified for Mid Kent services for 2014/15;

iii.        Produce a report setting out proposals for future direction from 2015/16 (to include suggested savings/increased income where possible as part of each council’s MTFS process, and improving performance indicators).

             Baseline evidence for measurement of above:

a.   Budgets for each service compared with out-turn;

b. Savings targets already identified within each service for each council compared with actual savings delivered.