CHE: Quarter 1 Performance Report

 

Key to performance ratings

 

Direction

Performance has improved

Previous data not captured

Performance has declined

N/A

No previous data to compare

 

RAG Rating

Target not achieved

Target slightly missed (within 10%)

Target met

Data Only

 

 

 

 

 

 

 

 

 

 

Performance Summary

RAG Rating

Green

Amber

Red

N/A[1]

Total

KPIs

2

0

1

8

11

Direction

Up

No Change

Down

N/A

Total

Last Quarter

1

0

4

6

11

Last Year

3

0

2

6

11

 

 

 

 

 

 

·         66.6% - 2 of 3 targetable quarterly key performance indicators (KPIs) reportable to this Committee achieved their Quarter 1 (Q1) target1.

·         Compared to last quarter (Q4 2020/21), performance for 20% (1 of 5) KPIs has improved, and for 80% (4 of 5) KPIs has declined1.

  • Compared to last year (Q1 2020/21), performance for 60% (3 of 5) KPIs has improved, and for 40% (2 of 5) KPIs has declined1

 

Communities

Performance Indicator

Q1 2021/22

Value

Target

Status

Short Trend

Long Trend

Number of households living in temporary accommodation last night of the month (NI 156 & SDL 009-00)

(average taken from April – June)

121

N/A

Number of households living in nightly paid temporary accommodation last night of the month

(average taken from April – June)

27

N/A

Percentage of successful Prevention Duty outcomes

75.76%

60%

Number of households prevented or relieved from becoming homeless

135

112.5

Percentage of successful Relief Duty outcomes

38.04%

60%

Number of Rough Sleepers accommodated by the Council on the last night of the month

29

N/A

Number of Rough Sleepers newly engaged in the period

TBC

N/A

Number of households newly in temporary accommodation due to loss of tenancy and home ownership

15

N/A

Number of homeless cases where the cause of homelessness is domestic abuse[2]

36

N/A

Percentage of CPWs to CPNs in period (CPT/SMP)

0%

N/A

Percentage of noise complaints followed up with diary sheets by a customer

5.0%

N/A

 

 

The ‘Percentage of successful relief duty outcomes’ KPI achieved a outcome of 38.04% in quarter one, against its target of 60%. The Housing Options team continue to note that the target of 60% successful Relief Duty outcomes is a fairly ambitious target, significantly higher than national figures on the percentage of successfully relieving homelessness

The performance of 38.04% of homelessness relieved in the quarter is slightly below the national average for the quarter of 40.4%, taken from the new MHCLG interactive data dashboard.

 

It is recognised that relieving homelessness is more difficult than preventing homelessness and this has been seen in the previous quarter, which saw significant challenges with accessing the private rented sector, as there is an ever-growing demand on the sector. 

Additionally, applicants who are in priority need and unintentionally homeless, can only be owed the relief duty of 56 days, before they become owed the main housing duty, giving only a short window of opportunity to relieve homelessness.

 

The changes to the Council's Allocations Scheme, which went fully live in August 2020, has seen significant increases in the number of households prevented from becoming homelessness and helped to reduce overall numbers of homelessness, but has also meant a decrease in the number of homelessness households being successful in being allocated accommodation through the Council's Housing Register.



[1] PIs rated N/A are not included in the summary calculations

[2] In Q1, this indicator is monitoring the number of homeless cases where either the victim or the perpetrator of domestic abuse was accommodated by the council. From Q2, this figure will just be counting victims.