Key to performance ratings
|
Direction |
|
|
|
Performance has improved |
|
|
Previous data not captured |
|
|
Performance has declined |
|
N/A |
No previous data to compare |
|
RAG Rating |
|
|
|
Target not achieved |
|
|
Target slightly missed (within 10%) |
|
|
Target met |
|
|
Data Only |
Performance Summary
|
Green |
Amber |
Red |
N/A[1] |
Total |
|
|
KPIs |
3 |
1 |
3 |
7 |
14 |
|
Direction |
Up |
No Change |
Down |
N/A |
Total |
|
Last Quarter |
3 |
0 |
5 |
6 |
14 |
|
Last Year |
4 |
0 |
4 |
6 |
14 |
· 42.9% (3 of 7) the targetable quarterly key performance indicators (KPIs) reportable to this Committee achieved their Quarter 4 (Q4) target1.
· Compared to last quarter (Q3 2023/24), performance for 37.5% (3 of 8) KPIs have improved, and 62.5% (5 from 8) have declined1.
- Compared to last year (Q4 2022/23), performance for 37.5% (3 of 8) KPIs improved, and 62.5% (5) of (8) KPIs have declined1.
Climate Transition, Corporate and Environmental Services Q4 Performance
|
Performance Indicator |
Q4 2023/24 |
||||||
|
Value |
Target |
Status |
Short Trend (Last Quarter) |
Long Trend (Last Year) |
|||
|
Corporate Resources |
|||||||
|
Percentage of Non-domestic rates collected |
98.39% |
95.20% |
|
|
|
||
|
Percentage of Council Tax collected |
96.66% |
95.75% |
|
|
|
||
|
Percentage of vacant MBC-owned commercial space (excluding property for development)
|
Annual Indicator |
||||||
|
Climate Transition and Nature Recovery |
|||||||
|
Percentage Change of Carbon Emissions from MBC Buildings/Fleet (Scope 1 and 2) |
Annual Indicator |
||||||
|
Improvement in Air Quality |
Annual Indicator |
||||||
|
Borough wide carbon emissions reduction (Gov Data) |
Annual Indicator |
||||||
|
Number of trees planted/size of area rewilded |
Annual Indicator |
||||||
|
Number of Electric Vehicle Charging Points Installed |
Annual Indicator |
||||||
|
Environmental Services and Enforcement |
|||||||
|
The percentage of relevant land and highways that is assessed as having acceptable levels of litter |
96.95% |
98.00% |
|
|
|
||
|
The percentage of relevant land and highways that is assessed as having acceptable levels of detritus |
96.01% |
95.00% |
|
|
|
||
|
Missed bins per 100,000 collections |
54.0 |
40.0 |
|
|
|
||
|
Tonnage of household waste produced per household |
0.170t |
|
|
|
|
||
|
Percentage of household waste sent for reuse, recycling and composting |
43.21% |
53.00% |
|
|
|
||
|
Contaminated tonnage (rejected) as a percentage of tonnage of household waste sent for reuse, recycling or composting |
7.38% |
6.00% |
|
|
|
||
Climate Transition, Corporate and Environmental Services Comments (where targets have been missed)
Environmental Services and Enforcement
The KPI monitoring the “The percentage of relevant land and highways that is assessed as having acceptable levels of litter” missed its target by less than 10%. Higher that average levels of litter were found in the High Street Ward, which resulted in target being missed. Targeted cleansing of this area was conducted within three hours of the survey being undertaken.
The KPI monitoring, the number of “Missed bins per 100,000 collections” missed its target by more than 10%, achieving 54.0 against a target of 40.0. Q4 covered the period leading up to the handover and termination with our previous waste contractors. This period was very challenging in ensuring that the service was completed as per the contract, as collection staff were looking to the new arrangements.
The KPI tracking the “Percentage of household waste sent for reuse, recycling and composting” also missed its target by more than 10%, achieving 42.05% against a target of 53.0%. And the KPI monitoring the “Contaminated tonnage (rejected) as a percentage of tonnage of household waste sent for reuse, recycling or composting” missed its target by more than 10%, achieving 24.3% against a target of 6.0%. Both of these KPIs have been impacted by new processes brought in by the disposal authority, Kent County Council, which has resulted in higher levels of monitoring and analysis of the quality of the recycling waste. This greater scrutiny by them has led to higher levels of rejections and therefore lower levels of recycling. Earlier assessment of contamination in the process has enabled the team to identify the areas where contamination is highest and then target these areas with new engagement initiatives, which include a ‘traffic light’ system of informational bin hangers in areas of high contamination, as well as articles and tips in the Borough Insight magazine to help residents understand what can be recycled.