Name of Review: Visitor Information Centre
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What are the objectives and desired outcomes of the review The Regeneration & Economic Development Overview and Scrutiny Committee have decided to look at events and tourism at the Visitor Information Centre as a review topic for 2012-2013. They wish to investigate the current priorities arrangement for providing visitors with help and information with a view to making recommendations to improve the service and take a view on how this service is being delivered elsewhere in Kent.
Primary Objective To establish if there is an economically viable scenario to return the visitor information centre or part of the visitor information centre to the town hall.
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What equality issues will need to be considered as part of the review – giving consideration to the 9 protected characteristics:
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Which witnesses are required?
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Other ways to seek evidence? E.g. site visits, involving members of the public, consultation. *
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What information/training is needed?
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Suggested time for review and report completion date
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How does the review link to council priorities?
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How does this item deliver CfPS effective scrutiny principles? (delete all that do not apply) 1 Provides ‘critical friend’ challenge to executive policy-makers and decision-makers 2 Enables the voice and concerns of the public 3 Is carried out by ‘independent minded governors’ who lead and own the scrutiny role 4 Drives improvement in public services |
Any co-optees or expert witnesses?
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* What do you know about the equality groups and the make-up of the people using the service or in the area? Qualitative and quantitative information
Think of the wider ‘community’ including people who possibly do not currently use the service but could or should.