Appendix B: 2012/13 Q1 complaints satisfaction survey responses
|
Service |
Total |
Very satisfied |
Satisfied |
Neither satisfied nor dissatisfied |
Dissatisfied |
Very dissatisfied |
|
Building Control |
1 |
0 |
0 |
0 |
0 |
1 |
|
Contact Centre |
1 |
0 |
1 |
0 |
0 |
0 |
|
Development Control |
1 |
1 |
0 |
0 |
0 |
0 |
|
Environmental Enforcement |
3 |
0 |
0 |
0 |
0 |
3 |
|
Housing (Housing Options, Private Sector Housing or Housing Policy) |
4 |
1 |
0 |
1 |
0 |
2 |
|
Parking Enforcement |
3 |
0 |
0 |
0 |
2 |
1 |
|
Planning Enforcement |
1 |
1 |
0 |
0 |
0 |
0 |
|
Planning Policy |
1 |
0 |
1 |
0 |
0 |
0 |
|
Regeneration and Cultural Services* |
6 |
1 |
1 |
1 |
1 |
1 |
|
Revenues* |
1 |
0 |
0 |
0 |
0 |
0 |
|
Waste Collection* |
14 |
4 |
3 |
0 |
3 |
3 |
|
TOTAL |
36 |
8 |
6 |
2 |
6 |
11 |
*Some surveys that were returned for these services did not have the satisfaction section filled in