|
Service |
Number |
On time |
Late |
% on time (rounded to no decimal places) |
Service |
Policy |
Staff |
Time taken |
Lack of contact |
Discrimination |
|
Benefits* |
5 |
5 |
0 |
100% |
3 |
0 |
1 |
1 |
0 |
0 |
|
Building Control |
1 |
1 |
0 |
100% |
0 |
1 |
0 |
0 |
0 |
0 |
|
Communications |
1 |
1 |
0 |
100% |
1 |
0 |
0 |
0 |
0 |
0 |
|
Contact Centre |
1 |
1 |
0 |
100% |
0 |
0 |
1 |
0 |
0 |
0 |
|
Corporate Property |
1 |
1 |
0 |
100% |
0 |
0 |
0 |
0 |
1 |
0 |
|
Depot |
2 |
2 |
0 |
100% |
1 |
0 |
0 |
1 |
0 |
0 |
|
Development Management |
11 |
11 |
0 |
100% |
3 |
4 |
0 |
0 |
4 |
0 |
|
Economic Development** |
1 |
1 |
0 |
100% |
0 |
1 |
0 |
0 |
0 |
0 |
|
Environmental Enforcement |
7 |
5 |
2 |
71% |
0 |
0 |
7 |
0 |
0 |
0 |
|
Environmental Services |
1 |
1 |
0 |
100% |
0 |
0 |
0 |
1 |
0 |
0 |
|
Grounds Maintenance |
1 |
1 |
0 |
100% |
1 |
0 |
0 |
0 |
0 |
0 |
|
Housing Services |
13 |
13 |
0 |
85% |
1 |
6 |
3 |
1 |
2 |
0 |
|
Parking Services |
10 |
9 |
1 |
90% |
2 |
4 |
3 |
1 |
0 |
0 |
|
Parks and Leisure |
4 |
4 |
0 |
100% |
1 |
1 |
1 |
1 |
0 |
0 |
|
Planning Enforcement |
2 |
2 |
0 |
100% |
1 |
0 |
0 |
0 |
1 |
0 |
|
Revenues |
16 |
15 |
1 |
94% |
11 |
4 |
0 |
1 |
0 |
0 |
|
Waste Services |
17 |
17 |
0 |
100% |
9 |
4 |
0 |
1 |
2 |
1 |
|
TOTAL |
94 |
90 |
4 |
96% |
34 |
25 |
16 |
8 |
10 |
1 |
* Two complaints were responded to on time for this service over the telephone, however official responses were sent out late and the complaints were recorded as closed out of time on the system
**Although this complaint was about policy and was logged as a policy complaint, the complaint was primarily that a policy was discriminatory