|
Service |
Number |
On time |
Late |
% on time |
Service |
Policy |
Staff |
Time taken |
Lack of contact |
Discrimination |
|
Benefits |
3 |
3 |
0 |
100 |
0 |
0 |
1 |
1 |
0 |
1 |
|
Community Development |
3 |
3 |
0 |
100 |
3 |
0 |
0 |
0 |
0 |
0 |
|
Community Safety |
2 |
2 |
0 |
100 |
2 |
0 |
0 |
0 |
0 |
0 |
|
Customer Services |
18 |
17 |
1 |
94.4 |
12 |
0 |
4 |
2 |
0 |
0 |
|
Development Management |
15 |
14 |
1* |
93.3 |
6 |
8 |
1 |
0 |
0 |
0 |
|
Economic Development |
2 |
2 |
0 |
100 |
2 |
0 |
0 |
0 |
0 |
0 |
|
Environmental Enforcement** |
8 |
8 |
0 |
100 |
0 |
2 |
6 |
0 |
0 |
0 |
|
Environmental Health |
1 |
1 |
0 |
100 |
0 |
1 |
0 |
0 |
0 |
0 |
|
Environmental Services |
77 |
77 |
0 |
100 |
69 |
3 |
3 |
2 |
0 |
0 |
|
Grounds Maintenance |
1 |
1 |
0 |
100 |
1 |
0 |
0 |
0 |
0 |
0 |
|
Housing Services** |
14 |
12 |
2 |
85.7 |
7 |
4 |
2 |
0 |
1 |
0 |
|
Licensing |
1 |
1 |
0 |
100 |
1 |
0 |
0 |
0 |
0 |
0 |
|
Parking Services |
12 |
12 |
0 |
100 |
5 |
2 |
4 |
1 |
0 |
0 |
|
Parks and Leisure |
7 |
6 |
1* |
85.7 |
5 |
1 |
1 |
0 |
0 |
0 |
|
Revenues |
9 |
9 |
0 |
100 |
7 |
2 |
0 |
0 |
0 |
0 |
|
Spatial Planning |
2 |
2 |
0 |
100 |
1 |
1 |
0 |
0 |
0 |
0 |
|
TOTAL |
175 |
170 |
5 |
97.1 |
121 |
24 |
22 |
6 |
1 |
1 |
* These complaints were closed one day out of time due to system error
**One complaint was sent out on time for both of these services, but closed late on the system