Appendix B: 2013-2014 Quarter 3 Complaint Handling Satisfaction Survey Responses
|
Service |
Total |
Very satisfied |
Satisfied |
Neither satisfied nor dissatisfied |
Dissatisfied |
Very dissatisfied |
|
Benefits |
1 |
1 |
0 |
0 |
0 |
0 |
|
Bereavement Services |
3 |
0 |
0 |
0 |
2 |
1 |
|
Council Tax |
4 |
0 |
1 |
0 |
0 |
3 |
|
Development Management |
7 |
1 |
1 |
0 |
2 |
3 |
|
Economic Development |
1 |
0 |
0 |
0 |
1 |
0 |
|
Environmental Health |
1 |
0 |
0 |
0 |
0 |
1 |
|
Environmental Services |
24 |
6 |
6 |
5 |
0 |
7 |
|
Parking* |
2* |
1 |
0 |
0 |
0 |
0 |
|
Parks and Leisure |
3 |
0 |
0 |
0 |
1 |
2 |
|
Planning Enforcement |
2 |
0 |
0 |
0 |
2 |
0 |
|
TOTAL |
48* |
9 |
8 |
5 |
8 |
17 |
* One survey for parking services was returned with multiple answers selected. It was not possible to know which answer the respondent intended to give. Therefore the answer to the question on complaint handling satisfaction has not been counted.