Appendix C: 2013/2014 Quarter 3 Stage 2 Complaints

Service

Number of S2s

Number Justified

Number Unjustified

Number resulting in payments

Bereavement Services

1

0

1

0

Community Safety

1

0

1

0

Council Tax

6

1

5

0

Customer Services

1

0

1

0

Development Management

8

2

6

0

Electoral Registration

1

0

1

0

Environmental Enforcement

1

1

0

0

Environmental Services

2

2

0

1

Housing Options

4

2

2

0

Parking Services

4

2

2

1

Parks and Leisure

7

5

2

0

Planning Enforcement

2

1

1

0

Spatial Planning

1

0

1

0

TOTAL

39

16

23

2