|
Service |
Number of Complaints Q3 2013/2014 |
Number of Complaints Year to Date |
Number of Complaints Q2 2013/2014 |
Number of Complaints Q3 2012/2013 |
Total Number of Complaints for 2012/2013 |
Compliments Quarter 3 2013/2014 |
|
Benefits |
2 |
10 |
3 |
6 |
17 |
0 |
|
Bereavement Services |
3 |
3 |
0 |
1 |
5 |
0 |
|
Council Tax |
9 |
34 |
9 |
5 |
28 |
1 |
|
Customer Services |
8 |
27 |
18 |
2 |
10 |
3 |
|
Development Management |
22 |
48 |
15 |
9 |
40 |
0 |
|
Economic Development |
2 |
5 |
2 |
6 |
52 |
0 |
|
Electoral Registration |
2 |
2 |
0 |
2 |
4 |
0 |
|
Environmental Enforcement |
6 |
21 |
8 |
21 |
49 |
0 |
|
Environmental Services |
53 |
150 |
77 |
8 |
83 |
12 |
|
Finance |
1 |
1 |
0 |
0 |
0 |
0 |
|
Grounds Maintenance |
1 |
3 |
1 |
1 |
3 |
1 |
|
Housing Options |
16 |
43* |
14* |
14* |
55* |
0 |
|
Licensing |
1 |
2 |
1 |
1 |
1 |
0 |
|
Parking Services |
12 |
34 |
12 |
15 |
47 |
0 |
|
Parks and Leisure |
17 |
28 |
7 |
2 |
15 |
0 |
|
Planning Enforcement |
3 |
5 |
0 |
2 |
9 |
0 |
|
Private Sector Housing* |
2 |
2 |
- |
- |
- |
0 |
|
Spatial Planning |
1 |
3 |
2 |
1 |
5 |
0 |
*Private Sector Housing and Housing Options complaints were counted together until Q3 of 2013/2014. However the majority of complaints have consistently been about Housing Options.