Appendix B- Complaint Handling Satisfaction

 

Service

Total

Very satisfied

Satisfied

Neither satisfied nor dissatisfied

Dissatisfied

Very dissatisfied

Benefits

3

2

0

0

1

0

Bereavement Services

3

0

0

0

2

1

Community Development

1

0

0

1

0

0

Corporate Property

1

0

0

0

0

1

Customer Services

3

0

1

0

1

1

Development  Management

14

2

3

0

2

7

Economic Development

1

0

0

0

1

0

Environmental Enforcement

4

0

1

0

0

3

Environmental Health

1

0

0

0

0

1

Environmental Services

58

9

17

7

8

17

Housing Options

7

0

3

0

1

3

Parking Services*

9

2

0

1

2

3

Parks and Leisure

3

0

0

0

1

2

Planning Enforcement

3

0

0

0

2

1

Private Sector Housing

1

0

1

0

0

0

Revenues

7

2

1

0

0

4

TOTAL

119

17

27

9

21

44

 

* One survey was received for Parking Services with the section about complaint satisfaction not filled in. Therefore the survey was counted for the response rate but not for % of satisfied respondents.