|
Benefits |
|||
|
Quarter |
Complaint Stage |
Cost |
Reason |
|
1 |
2 |
£40 |
Time and trouble payment due to length of time it took to resolve case |
|
Total |
£40 |
|
|
|
Customer Services |
|||
|
Quarter |
Complaint Stage |
Cost |
Reason |
|
2 |
1 |
£130 |
A payment made to a council tax account could not be found, so £130 was added to council tax account |
|
2 |
1 |
£25 |
Refund offered as payment was taken for a parking permit which was not required |
|
3 |
1 |
£43.48 |
Replacing a lost PE kit that was left at the Gateway and wrongly thrown away |
|
Total |
£198.48 |
|
|
|
Development Management |
|||
|
Quarter |
Complaint Stage |
Cost |
Reason |
|
1 |
1 |
£180 |
Refund of pre-application fee as advice was given too late and complainant unable to purchase property |
|
1 |
2 |
£60 |
Refund of fee for pre-application enquiry as service not provided |
|
1 |
2 |
£120 |
Refund of pre-application advice fee as the council did not seek enough information from applicant to give informed advice |
|
Total |
£360 |
|
|
|
Environmental Services |
|||
|
Quarter |
Complaint Stage |
Cost |
Reason |
|
2 |
1 |
£20 |
Refund of payment made by complainant for a bin when the bin should have been free |
|
2 |
1 |
£2.50 |
Problems with Garden Waste Collection- account extended for one month |
|
2 |
1 |
£2.50 |
Problems with Garden Waste Collection- account extended for one month |
|
2 |
1 |
£40 |
Customer advised incorrectly over payment for bins, as a gesture of goodwill customer was given bins free of charge |
|
3 |
2 |
£22.50 |
Refund of a bulky item collection fee due to repeated errors in arranging the bulky collection |
|
3 |
1 |
£22.50 |
Refund of a bulky item collection fee due to repeated missed collections of the item |
|
Total |
£110 |
|
|
|
Licensing |
|||
|
Quarter |
Complaint Stage |
Cost |
Reason |
|
2 |
1 |
£280 |
Refund of a payment that was taken for a service that we do not provide (licensing for body piercing) |
|
Total |
£280 |
|
|
|
Parking Services |
|||
|
Quarter |
Complaint Stage |
Cost |
Reason |
|
1 |
1 |
2x£50 |
2 PCNs waived as Civil Enforcement Officers did not check the rear window of complainants car where a valid pay and display ticket was displayed |
|
3 |
2 |
£25 |
Refund of parking permit charge due to time and trouble taken to arrange a parking permit |
|
Total |
£125 |
|
|
|
Revenues |
|||
|
Quarter |
Complaint Stage |
Cost |
Reason |
|
1 |
2 |
£50 |
Time and trouble payment due to being misadvised of responsibilities for registration of new property for council tax account |
|
1 |
2 |
£50 |
Time and trouble payment due to length of time taken to resolve the case |
|
1 |
2 |
£100 |
Court fees removed from Council Tax account due to court fees being wrongly allocated |
|
3 |
1 |
£4 |
Money paid to cover travel costs due to a wasted journey into Maidstone to pay a council tax bill |
|
Total |
£204 |
|
|
|
Grand Total for 2013/2014 |
£1317.48 |
|
|