Issue - meetings

The Policy and Information Manager introduced the report setting out the progress of key strategies, plans and performance indicators within the committee’s remit during quarter 2. Two performance indicators had been achieved, and of the two that had missed target there was a trend towards improvement.

In response to questions it was explained that:

·  A new visitor information point was to be placed in the museum in the old reception area and Members expressed an interest in knowing how many visitors attended specifically for this service. The Head of Commercial and Economic Development agreed to ask museum staff to keep a record of this.

·  A Member queried why the closure of the museum on a Monday had substantially affected footfall, as historically low footfall on that day was the justification for the closure. The Head of Commercial and Economic Development advised that school visits that would have been undertaken on a Monday now took place between Tuesday and Friday. Where a school could not accommodate a change in day, Monday visits were made by the education programme staff directly to the school. Arts Council funding had been granted which allowed the education programme to continue to 31 March 2017.

·  Surveying undertaken at the Leisure Centre had identified that visitor satisfaction was below target, with the café area contributing to this result. Serco as the contracted provider of the service would take action to address this issue. The Director of Regeneration and Place advised that he had met with the centre managers and had discussed whether the results of the survey were affected by the method of collecting data and the size of the sample taken, and ways to improve surveying going forward.

·  A survey of Parish Councils had returned a result of 38% satisfaction with communication from MBC. This had been reported to the Community Partnerships and Resilience Manager who would incorporate this into his work on the Parish Charter and the role of the Parish Liaison Officer.

RESOLVED:

1.  That the summary of performance for Quarter 2 of 2016/17 for Key Performance Indicators (KPIs) and corporate strategies and plans be noted.

2.  That the progress of the Strategic Plan Action Plans at appendix II to the report of the Head of Policy and Communications be noted.

3.  That it be noted where complete data was not available.

4.  That the performance of Key Performance Indicators from Quarter 1 of 2016/17 for which data was not available at Policy and Resources Committee on 26 July 2016 be noted.

For – 8  Against – 0  Abstain – 0