If you are having problems with your property, landlord, or tenancy, we may be able to help.

You can use our form to report problems with:

• your tenancy, missing documents or legal rules
• harassment or unfair treatment from your landlord
• landlords not following the law
• poor housing conditions in your home
• house repairs or costs
• being evicted unfairly
• Section 8 notices

You can also ask us about:

• Houses of Multiple Occupation (HMOs)
• UK Entry Inspections for accommodation
• any other questions about private renting

Report a problem

We will need to know:

• what your problem is
• details about your landlord, if this is needed
• about any other evidence you have

You can also upload any photographs or documents to help us understand your problem.

Report

What happens next

Our Housing Standards Team will contact you within five working days. When we get your application, we will look at it and decide what to do next. We may:

• contact your landlord to tell them about the problem
• give your landlord notice before we visit
• inspect the property
• take action in line with our enforcement policy

What we can do

We may take action by:

• giving advice to you or your landlord
• serving a Hazard Awareness Notice to tell the landlord about problems
• serving an Improvement Notice that explains what needs fixing and how long they have to do it
• make a Prohibition Order to stop the use of the home