Your first week
You will have time to get your bearings with your new surroundings, colleagues and equipment.
You’ll be busy getting to grips with new process and technology, discovering more about your role and what is required of you, not to mention meeting new colleagues and forming relationships.
Your first 100 days in the Council will be a challenge, but we want you to be fully prepared to enjoy meeting that challenge.
Part of being prepared is knowing what to expect. Look out for some practical advice that will help you to make the most of your induction.
- Will send you invites to team meetings
- Will introduce you to the Council Intranet
- Introduce and explain the corporate E-Learning facility - all modules should be completed within 6 months. No more than 3 per week.
- introduce and explain the Council’s STRIVE objectives
- Explain departmental flexible working arrangements
- Discuss and arrange for new starter to job shadow Customer Services plus any other shadowing opportunities to support their development
- Discuss probation policy and procedure plus arrange 1st, 3rd and 5th month probation meetings
You should allocate time to review and act upon:
- The Intranet and the Council’s website - Take time to familiarise yourself with
- Take time to familiarise yourself with Corporate templates including setting up your email signature to allow you to work paperless where possible and understand which templates to use to correspond with residents
- Skype introduction guide
- Our iTrent Introduction video
- Our Elms learning pool - all modules should be completed within 6 months. No more than 3 per week.
- Get to grips with equipment you will use to carry out your role
If you experience any technical problems you can find support on the MKS Helpdesk.
Understand the expectations
You will be joining the Council as a new employee - you’ve got a lot of learning to do about your new organisation. In a job interview, you can only get a hint of the company culture so it’s in your best interest to do some research before you begin.
Review the person specification and job description which will give you an idea of your future tasks and responsibilities, and be sure that the expectations for your performance are clear on both sides.
Take your time
Don’t try to learn everything in your first week.
It takes time to understand the requirements of your new role and how that fits in with your department's vision and priorities. In most organisations three to six months will be a sensible time to aim for.
Talk to your line manager
Make sure you are clear about your role and your objectives, and where you fit in.
Gain a thorough understanding of your departments priorities and your own work objectives, so that you can plan and adjust your work to meet them. Keep up-to-date with team goals, work processes and performance objectives.
Agree your personal development plan with your manager.
- Observe - Who sets the tone in the office? Who can you talk to when you need help?
- Build rapport - Use people's names in conversation where possible
- Introduce yourself - Demonstrate that you’re polite, kind, and competent. When you enter a new company, take a few days to observe the organisation. For example, who forms the different parts of your team? Who can you talk to when you need help?
- Ignore hierarchy - However junior or senior you are, chat with everyone to learn from all.
- Face-to-face conversations - facilitate trust, openness and cooperation.
- Good communication - it goes beyond simply conveying information; its about connecting and engaging with others.
- Talk about non-work topics - just to get to know people.
- Research - Explore your department's intranet to learn about the work that it does, including the work carried out shared partnerships and 3rd party businesses. Find out who would be useful to meet, and get in touch with them.
As a employee you have access to a discount and benefits scheme. In order to access the platform you must login. If you are unsure on how to login view our how to access your Maidstone benefits video.
As part of the range of benefits and programmes, you also have access to rewards. - these will allow you to invest in yourself.
In order to view your total rewards package you will need have passed the employee payment date which falls on 25th of every month – your employee reference number will then populate that section in order for you to review your total rewards.