What this means
It is important to understand that everything we do impacts on our customers, both internal and external. We will listen to and understand their needs, then take action to provide the right service in a positive and professional manner.
How we need to behave:
- Understand customer needs and expectations.
Examples of this include: Listen and understand the customer needs, clarifying by asking questions and repeating back where necessary.
- Be pro-active and look for opportunities to improve the customer experience.
Examples of this include: Review interactions with customers to find improved ways of working.
- Take action to improve the customer experience.
Examples of this include: Implement ideas which will improve the customer experience.
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