We are committed to keeping your home safe, secure and in good repair. If you need to report a repair, please get in touch with us as soon as possible and provide as much detail as you can about the issue.

You can report a repair by emailing our repairs team at housingrepairs@maidstone.gov.uk.

Where a repair falls into the emergency category, please also call the accommodation team on 01622 602525.

When reporting a repair, please tell us:

• your name and address
• a detailed description of the problem, where possible
• when the issue started
• any photographs, where possible

Response times

Emergency - 1 working day

These are repairs that present an immediate risk to health, safety, or property, for example:

• major water leaks or flooding
• dangerous electrical faults
• no heating or hot water during cold weather where vulnerable residents are affected
• insecure external doors or windows
• serious structural damage
• alarm faulty
• complete loss of power and electricity

Urgent - 5 working days

These are repairs that cause significant inconvenience but do not pose an immediate danger, for example:

• partial loss of power
• minor plumbing leaks
• faulty heating where alternative arrangements are available
• blocked sinks, baths, or toilets (where another toilet is available)

Routine - 20 working days

These are non-urgent repairs that do not affect safety or cause major inconvenience, for example:

• dripping taps
• fence or gate repairs
• minor repairs to internal joinery
• general maintenance issues