Community protection


Your privacy and the protection of your personal information is very important to us and we are committed to robust compliance with the General Data Protection Regulation and the Data Protection Act 2018.

These privacy notices explain what we do with your personal information, your rights and how we protect it.

These notices are for all our service users and clients. This version of the notice was adopted in November 2020 and will be kept under review.

Who we are?

Maidstone Borough Council
Maidstone
Kent
ME15 6JQ

Phone: 01622 602000
Email: Data Protection Officer

You can find us in the Information Commissioner’s register of organisations.

Pest Control

Open

What types of information do we collect from you?

  • Name
  • Address
  • Phone number
  • Email address
  • Proof of identity

Keeping your personal information

In line with our record retention schedule, records relating to pest control will be kept for 6 years.

Our legal basis for using your information is:

We rely on your consent to use your data.

Sharing personal information

Where necessary we will share your personal information with third party service providers, who are under contractual obligation to protect your data:

  • Goodwin Pest Management

Road Closures

Open

What types of information do we collect from you?

  • Name
  • Address
  • Phone number
  • Email address

Keeping your personal information

In line with our record retention schedule, records relating to road closures will be kept for 6 years.

Our legal basis for using your information is:

Compliance with a legal obligation.

Sharing personal information

Where necessary we will also share information where required to by law or in the public interest, with other statutory service providers, with regulators, with the police or with HM Revenue and Customs. In this instance, we share your information with:

  • Kent County Council
  • Kent Police

Stray dogs

Open

What types of information do we collect from you?

  • Name
  • Address
  • Phone number
  • Proof of identity

Keeping your personal information

In line with our record retention schedule, records relating to stray dogs will be kept for 6 years.

Our legal basis for using your information is:

Compliance with a legal obligation.

Sharing personal information

Where necessary we will share your personal information with third party service providers, who are under contractual obligation to protect your data including:

  • Viking Oak

Unauthorised encampment

Open

What types of information do we collect from you?

  • Name
  • Address
  • Phone number
  • Email address
  • Health and disability
  • Vehicle registration
  • Age
  • Details of doctors

Keeping your personal information

In line with our record retention schedule, records relating to unauthorised encampments will be kept for 7 years.

Our legal basis for using your information is:

Compliance with a legal obligation

Sharing personal information

Where necessary we will share information where required to by law or in the public interest with:

  • Kent Police
  • Other local authorities

We will use your information to:

  • Provide you with services.
  • Retain a record to permit us to audit and quality assure those services.
  • Contact you for user satisfaction surveys.
  • Plan and manage our services and to meet the requirements of external regulators.
  • Give you a better experience on our website and to improve the relevance of online advertising you see. Please see our Privacy Statement.
  • Keep visitors and colleagues safe and secure, we also use CCTV at our premises which records images.

Automated decision making

There are no automated decisions in this process.

Your rights over your personal information

  • Access – you can request copies of your personal information that is held by the Council.
  • Rectification – you can ask us to correct any incorrect information.
  • Deletion – you can ask us to delete your personal information. The Council can refuse to delete information if we have a lawful reason to keep this.
  • Portability – you can ask us to transfer your personal data to different services or to you.
  • Limit processing – how it is going to be used in the future.
  • Right to object - you have the right to object to how your data is being used

Find out more information on the ICO website.

Staying in touch

We want to keep in touch with clients and service users to tell you about our services, by post, email, text or social media.

We will not do this if you opt-out or object, and you can change your mind at any time. Just get in touch using the contact details at the top of this notice or unsubscribe within any of our awareness-raising communications.

We will not use your personal information to send you marketing communications by email or text without your consent.