MyMaidstone customer accounts

This privacy notice explains how we process your personal data when you interact with us and information about your rights under data protection legislation.

We reserve the right to update this privacy notice. Changes apply as soon as they are published. We recommend that you visit this page regularly to find out about any updates that may have been made.

Page updated: 14 October 2024

Contact us

We are Maidstone Borough Council of Maidstone House, King Street, Maidstone, Kent, ME15 6JQ. We are the “data controller”. This means that we are responsible for deciding how we hold and use your personal data.

You can find us in the Information Commissioner’s register of organisations reference number Z4752882.

If you have any questions about this privacy notice or if you would like to exercise your rights, please contact the Data Protection Officer:

Maidstone Borough Council
Maidstone
Kent
ME15 6JQ

Phone: 01622 602000
Email: dataprotectionofficer@maidstone.gov.uk

Your rights

You have rights under data protection legislation. Full details of these rights can be found on our data protection page.

We normally have to comply when you tell us that you want to exercise your rights. There are some legal exemptions. These will be explained if an exemption applies to your request.

There is no charge for you to exercise your rights. We may refuse your request or make a reasonable charge if your request is manifestly unfounded or excessive.

Before we deal with your request we may ask you for proof of your identity. After receiving your proof we will process your request as soon as possible. We will respond within one calendar month in most cases.

How to complain

If you are not happy with how we are processing your personal data, you can complain to us using the contact details above. If you are still unhappy after contacting us, you can contact the relevant competent supervisory authority - the Information Commissioner’s Office (ICO). You can contact the ICO:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Phone:0303 123 1113
Information Commissioner's Office website

Your obligations

It is important that you tell us if your personal data changes while you are using our services. This will mean that the data we hold about you is kept up to date and accurate.

Our services - MyMaidstone

Types of personal information we collect

We process the following types of personal data:

• name
• address
• email address
• telephone number

Why we have your personal data and how we get it

We use your personal data to:

• provide you with the above services
• retain a record so we can audit, and quality assure our services, and to inform decision-making about our services
• plan and manage our services and to meet the requirements of external regulators
• to keep visitors and staff safe and secure, officer’s may wear body worn cameras at our premises which records images - we also use CCTV at our premises which records images
• contact you regarding user satisfaction surveys, consultations and for staying in touch

We also use cookies and other analytic technologies to give you a better experience on our website and to improve the relevance of online advertising you see. For more information, please see our cookie notice.

We may also use your personal information to contact you regarding user satisfaction surveys and for staying in touch.

Keeping your personal data

Personal data will be kept while you are subscribed to the service. Personal data is not kept from the end of the service being provided to you. This is to meet our customer service, accounting, and auditing requirements.

Our lawful basis

Our lawful basis to process your personal data is data consent.

Sharing your personal data

Your personal data will only be shared with other organisations when necessary and it will always be shared securely. We will only share your personal data if the law lets us and we always aim to share as little data as necessary.

We may also share personal data with anti-fraud and law enforcement agencies for the prevention and detection of crime.

We will share personal data with our parent department(s) in central government in line with statutory functions.

As part of interagency initiatives and Maidstone Task Force we may share personal data with our partnership organisations. This may include:

• Kent Police
• Kent County Council
• One Maidstone
• housing associations
• voluntary organisations

We will only share your data when it is necessary and lawful for us to do so.

Storing your personal data

We store your personal data in the UK. We do not transfer your personal data to any other countries including countries in the EU and European Economic Area (EEA).