Problems with wildlife
We cannot help with the removal of wild animals or insects, but we can offer advice to help you know what to do next.
Wild birds
It is not illegal to feed wild birds, but nesting birds, including pigeons, are protected in the Wildlife and Countryside Act. It is illegal to:
- injure or kill birds
- damage or destroy bird nests
- harm the contents of a nest
Action can only be taken if lots of birds gather in one place and cause a build-up of droppings. This is considered a public health risk. For more advice, contact a local pest contractor using the details at the bottom of the page.
If you find a nestling that has fallen from its nest or a fledgling who is grounded, follow the RSPCA’s advice.
Bees and wasps
Wasps, honeybees, and bumble bees are important pollinators. They are not considered a public health risk, even if the nest is in your home or garden. The Woodland Trust has a guide to the different kinds of bee to help you identify which type of bee you have.
For advice and guidance about honeybees, visit the Kent Bee-Keepers’ Association website. If you see a nest next to a public highway, report it to Kent County Council Highway Services by phoning 03000 41 81 81.
Foxes
Foxes are not considered pests or vermin. Local authorities have no legal power to act against them. Trapping or injuring a fox is a wildlife crime offence.
Organisations such as the Fox Project recommend using widely available deterrents such as:
- Scoot
- Get Off
- scarecrows
You can find more information about foxes and deterrents on The Fox Project website.
Removal of wild animals or insects
If you need help removing a wild animal or insect, contact a British Pest Control Association registered company.
Neighbouring properties
If the problem is caused by a neighbouring property, report it to our Customer Services Team by phoning 01622 602 202. We will aim to respond to reports within five working days, although this may be longer during busy times.