If you find it hard to move your bins to the street, we may be able to help with an assisted collection. We can collect your bin from your property if you are elderly or disabled and live alone.

Request an assisted collection

If you have no one to help you move your bin, we need to know:

• why you need help
• where your bin will be left
• how long you need help for

Your bin must be left in the same place each week. We can only collect bins from the front of your property if they are easy to get to.

Request

What happens next

We will contact you if we need to talk about your request. If we do not need to talk to you, your help will start in seven days.

If your bin is due to be emptied before then, you must put the bin out for us by 6.30am. Our crew will try to put your bin back in the same place after each collection.

Cancellations and renewals

You must apply for this service every year. We will send you a reminder in February to tell you how to do this. If you do not apply again, your assisted collection will be stopped.

If you no longer need our help and would like to cancel your assisted collections, please let us know.

Cancel