Bin Collection Updates
Information on disruptions to bin collections
This page was last Updated on 22 Feb 2021 1:18pm.
Current Waste Service Status
Waste and recycling collections
Recycling Collections due between Monday 22 and Friday 26 February:
In addition to the normal scheduled collections, crews will be removing the extra waste from those properties whose recycling bins were missed between Monday 8 and Monday 15 February.
Recycling collections will take place on your normal day but may take place at a different time than usual, so please ensure your bin is out ready for emptying from 7am.
Recycling containers, bottles, jars must be empty and loose in your recycling bin.
Waste Collections due between Monday 22 and Friday 26 February:
Black waste bins will be emptied as usual on your normal day.
Why do you ask for recycling to be loose in the bin?
The materials are sorted by machinery and then by people, the machinery can’t see what’s in a black plastic bag and rejects it. So empty your bottles, cans and containers, and then present them loose in the recycling bin.
Bottle tops on or tops off?
The choice is yours but tops off will save you space in the bin and allow you to recycle even more.
Garden waste collections
Garden bins and sacks will be emptied/collected on your normal day.
New bin deliveries
We still have a slight backlog of orders, but crews are completing deliveries this week and working into the evenings prioritising the oldest orders.
If you're waiting for a bin ordered more than 4 weeks ago, please do not contact us about your delivery until later next week.
If you ordered your bin less than 20 days ago, please be patient. We're focusing on supplying bins in the order they were requested.
We're hoping to be meeting the 14 day delivery window by the end of February.
Clinical and bulky waste collections
Collections are being completed as scheduled.
Waste service text alerts
You can register to receive updates by text letting you know if there's disruption to waste collections or if your bin collection day is changing.
Report a missed bin
Please do not report a missed bin unless your road has definitely been visited.
Based on the service updates above, if you think your bin should have been collected but still hasn't you can report it using our online form.
Please ensure you report it within 48 hours.