Bin Collection Updates

Current Waste Service Status

This page was last Updated on 16 Sep 2021 11:37am.

Minor disruption

Waste and recycling collections

Due to the ongoing HGV driver shortage our contractor is having to rely on more agency staff than usual.

While this means we can still schedule a normal service, collections will be completed much slower than they normally would.

To assist, please ensure your bins are out for collection by 6.30am. Please also confirm that other properties bins in your road have been emptied, before reporting your own bin as missed.

We are prioritising staffing the usual collection rounds over missed bins, if the crews are unable to return we will insist they take side waste on the next visit.

Further changes to collections as a result of the national driver shortage will be published here.

We are proud to announce that your overall recycling rate for April - June was 55%.

Did you know Recycle Week is taking place from 20th September - 26th September? Head over to our Social Media pages to find out more

What goes in the recycling bin?

You can recycle empty plastic bottles, cans, clean cooking foil, cardboard boxes, junk mail, newspaper, letter paper, empty glass bottles and a wide range of other materials.

Please ensure all materials are loose in the recycling bin, with no plastic bags or sacks.

For full details visit our What goes in my bin page.

If you're unsure, don’t risk it. Ask us by emailing

Major Disruption

Garden waste collections

Due to the ongoing HGV driver shortage all collections are under extreme pressure, as a result we have had to cancel some garden waste collections this week, the areas affected are as follows:

Monday 13th September 2021

  • Coxheath
  • Linton
  • Staplehurst
  • Marden
  • Boughton Monchelsea

Tuesday 14th September 2021

  • Tovil
  • Loose

Due to the driver shortage, we will be unable to return for these bins. The affected areas will be prioritised on the next scheduled collection. If your area is not mentioned above, it has been operated as normal.

We will consider applications for an extension of the subscription on account renewal, that allows us to consider the whole years’ service standards, rather than just the last couple of months.

Further changes to collections as a result of the national driver shortage will be published here.

You can get your composter, and other ‘green’ products such as water butts, from

Normal Service

Bin deliveries

Deliveries are being completed as scheduled.

Please do not chase a bin delivery unless it was ordered more than 20 days ago.

Normal Service

Clinical and bulky waste collections

Collections are being completed as scheduled.

Waste service text alerts

You can register to receive updates by text letting you know if there's disruption to waste collections or if your bin collection day is changing.

Register for text alerts

Report a missed bin

Please do not report a missed bin unless your road has definitely been visited.

Based on the service updates above, if you think your bin should have been collected but still hasn't you can report it using our online form.

Please ensure you report it within 48 hours.

Report a missed bin