Bin collection updates


Current waste service status

This page was last updated on 07 Dec 2022 11:13am.

Latest important announcements

If you've recently moved house and have previously signed up to text alerts, please contact our Customer Services Team to update your details on 01622 602600.

Please do not use the waste service for the disposal of engine oil or paint. These materials will leak onto the road or highway surface, to prevent this, waste paint and oil must be taken to the local HWRC at Tovil or Allington. Please see our bulky waste page for booking information.


Missed bins

Please read through the updates below before reporting your bin as missed.

If a road is completely missed we'll normally return the following day. If we do not, please report the missed bin.

Once a missed bin is reported crews will try to return within three working days, please leave your bin out for collection during that time. If we cannot return for your bin we'll take extra rubbish or recycling, on your next scheduled collection. Extra recycling should be left out in boxes not plastic bags or sacks.

Normal service

Waste collections

We're aware of localised flooding in the Hampstead Lane area. The small number of properties affected are being considered for alternative collection arrangements until the deep flood water decreases.

All other rounds are running as scheduled. If we do not collect your bin on the normal day and the whole road is also missed, please leave your bin out and we'll aim to return for it the following day.


Normal service

Recycling collections

All rounds are running as scheduled. If we do not collect your bin on the normal day and the whole road is also missed, please leave your bin out and we'll aim to return for it the following day.

Disposable nappies are NOT recyclable, place them in the BLACK bin with your black sacks of non-recyclable waste.


Normal service

Garden waste collections

All rounds are running but under extreme pressure at the moment and maybe delayed.

If a crew does not finish a round, they'll return the next day to finish it, so please leave your bin out for collection.


Normal service

Bin deliveries

All bin deliveries are being completed within 15 working days.

Crews have been instructed not to replace undamaged bins. We will not exchange bins because they're dirty. Cleaning your bins is your responsibility.


Normal service

Clinical and bulky waste collections

All collections are running as scheduled.


Report a missed bin

If you're sure your bin has genuinely been missed, report it.

Report a missed bin