Bin Collection Updates

Current Waste Service Status

This page was last Updated on 23 Sep 2021 9:55am.

Minor disruption

Waste and recycling collections

Due to the ongoing HGV driver shortage our contractor is having to rely on more agency staff than usual.

While this means we can still schedule a normal service, collections will be completed much slower than they normally would.

To assist, please ensure your bins are out for collection by 6.30am. Please also confirm that other properties bins in your road have been emptied, before reporting your own bin as missed.

We are prioritising staffing the usual collection rounds over missed bins, if the crews are unable to return we will insist they take side waste on the next visit.

Further changes to collections as a result of the national driver shortage will be published here.

We are proud to announce that your overall recycling rate for April - June was 55%.

Did you know Recycle Week is taking place from 20th September - 26th September? Head over to our Social Media pages to find out more

What goes in the recycling bin?

You can recycle empty plastic bottles, cans, clean cooking foil, cardboard boxes, junk mail, newspaper, letter paper, empty glass bottles and a wide range of other materials.

Please ensure all materials are loose in the recycling bin, with no plastic bags or sacks.

For full details visit our What goes in my bin page.

If you're unsure, don’t risk it. Ask us by emailing

Disrupted Service

Garden waste collections

Due to the ongoing HGV driver shortage all collections are under extreme pressure, as a result we have had to cancel some garden waste collections this week, the areas affected are as follows:

Monday 20th September 2021

  • Chart Sutton
  • Staplehurst
  • Boughton Monchelsea

Tuesday 21st September 2021

  • Barming
  • Central Maidstone (including Tonbridge Road, Abingdon Road and Maryland Drive)

Wednesday 22nd September 2021

  • Allington
  • Central Maidstone (including Langdale Rise, Queens Road, Bower Mount Road, London Road, Grace Avenue and Beaver Road)

Thursday 23rd September 2021

  • Weavering
  • Bearsted (including  Birling Avenue, Mynn Crescent and The Landway)

Due to the driver shortage, we will be unable to return for these bins. The affected areas will be prioritised on the next scheduled collection. If your area is not mentioned above, it has been operated as normal.

At the current time we have not cancelled any individual round twice and all cancellations have been prioritised at the next cycle.

The driver shortage issue is not resolved therefore we will not consider extending resident accounts until later in the year, delaying that decision will allow us to take account of service provision over a longer period of time.

Further changes to collections as a result of the national driver shortage will be published here.

You can get your composter, and other ‘green’ products such as water butts, from

Normal Service

Bin deliveries

Deliveries are being completed as scheduled.

Please do not chase a bin delivery unless it was ordered more than 20 days ago.

Normal Service

Clinical and bulky waste collections

Collections are being completed as scheduled.

Waste service text alerts

You can register to receive updates by text letting you know if there's disruption to waste collections or if your bin collection day is changing.

Register for text alerts

Report a missed bin

Please do not report a missed bin unless your road has definitely been visited.

Based on the service updates above, if you think your bin should have been collected but still hasn't you can report it using our online form.

Please ensure you report it within 48 hours.

Report a missed bin