Bin Collection Updates
Current Waste Service Status
This page was last Updated on 04 Aug 2021 12:43pm.
Waste and recycling collections
Due to staff shortages our contractor is having to rely on more temporary agency staff than usual.
While this means we can still schedule a normal service, collections will be completed much slower than they normally would.
To assist, please ensure your bins are out for collection by 6.30am. Please also confirm that other properties bins in your road have been emptied, before reporting your own bin as missed.
We are prioritising staffing the usual collection rounds over missed bins, if the crews are unable to return we will insist they take side waste on the next visit.
Further changes to collections as a result of the national driver shortage will be published here.
What goes in the recycling bin?
You can recycle empty plastic bottles, cans, clean cooking foil, cardboard boxes, junk mail, newspaper, letter paper, empty glass bottles and a wide range of other materials.
Please ensure all materials are loose in the recycling bin, with no plastic bags or sacks.
For full details visit our What goes in my bin page.
If you're unsure, don’t risk it. Ask us by emailing email@example.com.
Garden waste collections
Gardeners have been very busy as a result we're collecting tonnes of extra garden waste. Our contractor is operating an extra crew but the service is still slower than usual. If they do not service your road today, please leave your bin presented ready for collection tomorrow.
This is a subscription based service. Our crews won't empty bins at properties with an outstanding subscription.
New bin deliveries
Due to a computer malfunction, our contractor wasn't advised of all bin deliveries and they therefore have a considerable backlog of orders.
Although bin deliveries are being completed every day, we won't meet our usual delivery timescales.
Please do not chase a bin delivery unless your bin order was placed more than 20 days ago. More than 28 days for garden bins.
We apologise for the disruption. Our contractor is making all efforts to ensure deliveries return to normal as soon as possible.
Clinical and bulky waste collections
Due to a computer malfunction, our contractor wasn't advised of all bulky and/or fridge collection jobs, as a result these jobs have not been completed.
If your bulky job was booked but not completed this week, please contact us and we will rebook at the first available date.
We apologise for the disruption and expect to go back to normal service by the end of this month.
Waste service text alerts
You can register to receive updates by text letting you know if there's disruption to waste collections or if your bin collection day is changing.
Report a missed bin
Please do not report a missed bin unless your road has definitely been visited.
Based on the service updates above, if you think your bin should have been collected but still hasn't you can report it using our online form.
Please ensure you report it within 48 hours.