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Bulky collections

If your bulky items are in good reusable condition, you could arrange a charity collection.

We offer a chargeable bulky waste collection service to residents. You can also get rid of one carrier bag containing textiles or a small electrical item, including a:

  • hair dryer
  • kettle
  • mixer
  • small amount of batteries

Please check what we do and do not collect before arranging a collection.

Book a collection

We can collect up to eight items in one collection. On the day of your collection, you need to make sure that the items are:

  • on the front boundary of your property at street level and not upstairs
  • ready to be collected between 6.30am and 5pm
  • left in or by the bin store if you live in a flat
  • under two metres in length
  • safe for two people to lift
  • free from glass and mirrors
  • not garden waste

If your items are loose or small, they must be put into containers or bundled together. For example, tiles and wood pieces.

White goods

White goods items include:

  • cookers
  • dishwashers
  • regular-sized fridges/freezers/fridge-freezers
  • tumble dryer
  • washing machine

We do not take large American-style fridge-freezers.

Fridges, freezers and fridge-freezers must be defrosted and have all food removed. If you do not do this, our crew will not remove the item. You will not get a refund, and you will need to rebook at your own cost.

Persistent Organic Pollutants (POPs)

POPs stay in the environment and are a risk to health and the environment. They are usually found in upholstered, cushioned, or textile seating.

Due to a change in the law regarding the disposal of some types of furniture, we levy an additional charge on all bulky collections that include a POPs item. This includes:

  • sofas
  • armchairs
  • recliners
  • sofa beds
  • upholstered kitchen and dining chairs
  • garden furniture, including cushions
  • stools and footstools
  • office chairs that are fire-resistant
  • futons
  • beanbags
  • floor and sofa cushions

If you have one or more of these items in your collection, you will be charged an extra £5. If the fee is not paid, our crew will not collect the POPs item, and you will not get a refund.

Collection costs

The cost of a collection depends on how many items there are. It will cost:

  • £34 to remove up to four items
  • £44 to remove between five and eight items

You will be charged an extra £5 for one or more POPs items.

White goods collections

To collect white goods, it will cost:

  • £25 for one
  • £50 for two

If you have:

  • no white goods, we can collect up to eight items
  • one white good, we can pick up four other items
  • two white goods, we cannot collect any other items

Council Tax support

If you're receiving Council Tax support, you're eligible for one discounted collection a year of up to four items. No discount applies to white goods collections or the POPs charge. When booking, you will need your National Insurance number. It will cost:

  • £24 to remove up to four items
  • £44 to remove between five and eight items

Before you book, please make sure you have your debit or credit card ready to pay.

Book

Cancel a collection

To get a refund, cancel your booking at least four working days before the date of collection. The bulky cost includes a non-refundable admin fee of £5. Refunds can take up to 14 working days to process.

You cannot make a change to an existing booking. You will need to cancel and rebook with the changes. We cannot guarantee that the same date will be available.

Cancel

Missed collections

If we have missed your collection you need to tell us within two working days. We will send your report to our waste contractor who will return within two working days.

Report

Charity collections and donations

To donate your reusable items, contact the organisation directly:

If you would like to suggest a charity or organisation to include, please contact us.

If your items cannot be reused, you may be able to take them to either the Tovil recycling centre or Allington recycling centre.

LoveJunk and private contractors

LoveJunk is a waste removal and reuse marketplace, more information can be found on their website.

You could also use a private contractor. It's your responsibility to make sure that whoever you use has the correct waste licence. You can search for a licence on the Environment Agency's website.