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Issue - decisions

Complaints Policy

10/08/2011 - Complaints Policy

1.  That the Complaints Policy, as set out at Appendix A of the report of the head of Change and Scrutiny, be approved subject to recommendations from the Corporate Services Overview and Scrutiny Committee.

2.  That the responses to the Scrutiny Committee Recommendation Action and Implementation Plan (SCRAIP), as attached at Appendix A, be agreed.