1.
That the use of technological tools for engaging
with and providing information for visitors be
investigated.
2.
That staff members providing visitor information
receive customer services training and undertake the Visitor
England on-line training programme.
3.
That a consistent methodology for logging visitor
numbers to the VIC at the Museum and the Town Hall is put in place
to monitor the use of the service.
4.
That a visitor information presence in the gateway
be investigated.
5.
That the Leader of the Council and Chief Executive
revisit the way portfolios are arranged and officer duties
allocated to create more cohesion and improved clarity of
purpose.
6.
That there should be a Visitor Information Centre
presence at the Town Hall;
7.
That a Visitor Information Centre presence at the
Town Hall be supported through Visitor Economy Business Unit
resources;
8.
That no arrangement should be entered into that
would compromise this; and
9.
That, in consultation with relevant stakeholders,
the Council clarifies the value of visitors to the borough by
putting in place a visitor strategy setting out how
Maidstone’s offer can be enhanced and publicised.
10.
That the Cabinet Members for Economic and Commercial
Development and Corporate Services agree the details responses to
the SCRAIP.