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Issue details

Complaints Policy

To consider the revised Complaints Policy as set out at Appendix A to the report of the Head of Change and Scrutiny.

 

Decision type: Key

Reason Key: Policies, Plans, Strategies;

Decision status: Recommendations Approved

Wards affected: (All Wards);

Decision due: 10 Aug 2011 by Cabinet.

Department: Policy, Performance and Scrutiny

Contact: Angela Woodhouse, Director of Strategy, Insight & Governance Email: angelawoodhouse@maidstone.gov.uk Tel: 01622 602620.

Consultation process

Customer Feedback - web and focus group
Consultation with Managers and Staff
Corporate Services Overview and Scrutiny Committee Review

Consultees

Customers, Staff and Scrutiny

Representations should be made by: 31 July 2011

Decisions

Agenda items

Documents

  • Cabinet, Council or Committee Report for Complaints Policy