2017/18 Stage 2 Complaint Volume Summary:
The number of complaints received can be broken down across the Services as follows:
|
Service Area |
Stage 2 |
% of overall stage 2 received |
|
Benefits |
1 |
0.93% |
|
Building Control |
0 |
- |
|
Communications |
0 |
- |
|
Community Protection |
6 |
5.56% |
|
Council Tax |
12 |
11.11% |
|
Crematorium & Cemetery |
0 |
- |
|
Customer Services |
0 |
- |
|
Democratic Services |
0 |
- |
|
Development Management (Planning) |
19 |
17.59% |
|
Digital Services |
0 |
- |
|
Economic Development |
1 |
0.93% |
|
Environmental Health |
0 |
- |
|
Environmental Services (Depot) |
4 |
3.70% |
|
Facilities Management |
0 |
- |
|
Finance |
0 |
- |
|
HLD |
0 |
- |
|
Housing & Health |
1 |
0.93% |
|
Housing Homelessness |
3 |
2.78% |
|
Housing Register |
8 |
7.41% |
|
ICT |
1 |
0.93% |
|
Legal |
0 |
- |
|
Licensing |
0 |
- |
|
Market |
0 |
- |
|
MCL (Events, Leisure Centre, Hazlitt) |
4 |
3.70% |
|
Mid Kent Enforcement |
1 |
0.93% |
|
Parking |
17 |
15.74% |
|
Parks & Open Spaces |
8 |
7.41% |
|
Planning Enforcement |
2 |
1.85% |
|
Planning Policy |
1 |
0.93% |
|
Planning Support |
1 |
0.93% |
|
Policy and Information |
0 |
- |
|
Property and Procurement |
0 |
- |
|
Registration Services |
2 |
1.85% |
|
Waste |
*16 |
14.81% |
|
Complaints logged and subsequently referred to Kent County Council |
n/a |
n/a |
|
Total |
108 |
|
*Of these, 45 Stage 1 complaints and 7 Stage 2 complaints were due to the snow.