Your Councillors

Appendix A – Update on 2018/2019 Digital Strategy Action Plan

 

Actions due for completion in 2018/19

Status

Redesign of Council website

Complete

Implement a digital customer services platform

Complete

Develop a set of digital KPI’s to measure service performance against digital strategy objectives

Complete

Maintain and update our privacy policies and data sharing agreements to facilitate the sharing of information between departments

Complete

Implement electronic payment software that is fully compliant with the banks’ Payment Card Initiative

Complete

Explore potential for e-newsletters to replace or compliment Local magazine.

Complete

Introduction of parking enforcement mobile technology as part of the new enforcement contract

Complete

Creation of online Building Control application process

Complete

Procurement of housing register application system to replace Locata

Complete

Transfer existing payment related processes to new Digital Customer Services Platform

Complete

Implement improved complaints handling system

Complete

Explore alternative webcasting options including the potential to use You Tube

Complete

Introduce targeted outbound messages and reminders to reduce the number of missed bin reports

Complete

Purchase and implementation of additional Revenues and Benefits Capita advantage digital modules including suite of online forms and automation processes

In progress

Electronic New Starter Pack

In progress

Roll out of Skype for Business to Councillors

In progress

Create and maintain Digital Inclusion plans addressing the key barriers to take-up

In progress

Implement an improved FOI handling system

Re-scheduled to 2019/20

Introduction of web chat

Re-scheduled to 2019/20

 

 

 

 

Additional Projects Completed since start of Digital Strategy

Update to the procurement guidelines to ensure the council purchases the right digital systems

Procurement of new cloud hosted parking system to replace the current Imperial system.

Creation of a recruitment micro site

Creation of a news and events micro site

Replacement of Noise reporting process

Creation of a mobile working solution for Commercial Waste

Improvements to the internal change of establishment process

Creation of a new digital payment option for memorials