2023/24 Key Performance Indicators
|
Indicator |
New or Existing |
Frequency |
Target |
Head of Service |
PAC |
|
|
Lead Member for Communities, Leisure & Arts |
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|
Footfall at the Museum and Visitors Information Centre |
New |
Quarterly |
12,500 |
Mark Green |
CLA |
|
|
Number of users at the Leisure Centre |
New |
Quarterly |
126,033 |
Katie Exon |
CLA |
|
|
Number of outreach projects/work undertaken by the Hazlitt |
New |
Quarterly |
Information Only |
Katie Exon |
CLA |
|
|
Percentage of tickets sold at the Hazlitt |
New |
Quarterly |
50% |
Katie Exon |
CLA |
|
|
Percentage change in Utility costs for public use leisure assets |
New |
Half-Yearly |
TBC |
Katie Exon |
CLA |
|
|
Extra visits to the Borough for Events (HUQ) |
New |
Annual |
Information Only |
Julie Maddocks |
CLA |
|
|
Number of households at risk of (or in) financial crisis (LIFT data) |
New |
Quarterly |
Information Only |
Zoe Oldfield |
CLA |
|
|
Lead Member for Corporate Services |
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|
Percentage of households receiving Council Tax Support (CTS) |
New |
Quarterly |
Information Only |
Zoe Kent |
CS |
|
|
Percentage of Non-domestic rates collected |
Existing |
Quarterly |
Incremental target throughout the year |
Zoe Kent |
CS |
|
|
Percentage of Council Tax collected |
Existing |
Quarterly |
Incremental target throughout the year |
Zoe Kent |
CS |
|
|
Percentage of vacant commercial space (excluding property for development) |
New |
TBC |
30% |
Katie Exon |
CS |
|
|
Percentage Change of Carbon Emissions from MBC Buildings/Fleet (Scope 1 and 2) |
New |
Annual |
TBC |
Katie Exon |
CS |
|
|
Lead Member for Housing & Health |
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|
Housing |
|
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|
Number of households living in temporary accommodation last night of the month (NI 156 & SDL 009-00) |
Existing |
Quarterly |
Information Only |
John Littlemore |
HHE |
|
|
Number of households living in nightly paid temporary accommodation last night of the month |
Existing |
Quarterly |
Information Only |
John Littlemore |
HHE |
|
|
Number of Rough Sleepers accommodated by the Council on the last night of the month |
Existing |
Quarterly |
Information Only |
John Littlemore |
HHE |
|
|
Percentage of successful Prevention Duty outcomes |
Existing |
Quarterly |
65% |
John Littlemore |
HHE |
|
|
Number of households prevented or relieved from becoming homeless |
Existing |
Quarterly |
125 |
John Littlemore |
HHE |
|
|
Percentage of successful Relief Duty outcomes |
Existing |
Quarterly |
40% |
John Littlemore |
HHE |
|
|
Number of homeless cases where the cause of homelessness is domestic abuse |
Existing |
Quarterly |
Information Only |
John Littlemore |
HHE |
|
|
Private Sector Housing |
|
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|
Number of completed Disabled Facilities Grants |
New |
Quarterly |
Information Only |
John Littlemore |
HHE |
|
|
Number of private sector homes improved through PSH interventions |
New |
Quarterly |
Information Only |
John Littlemore |
HHE |
|
|
Number of completed Home Assistances |
New |
Annual |
Information Only |
John Littlemore |
HHE |
|
|
Housing Allocation & Strategy |
|
|||||
|
Number of affordable homes delivered (Gross) |
Existing |
Quarterly |
50 |
John Littlemore |
HHE |
|
|
Affordable homes as a percentage of all new homes |
Existing |
Annual |
20% |
John Littlemore |
HHE |
|
|
Community Safety |
|
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|
Percentage of CPWs to CPNs in period (CPT/SMP) |
Existing |
Quarterly |
Information Only |
John Littlemore |
HHE |
|
|
Number of Community Protection Warnings (CPWs) in period |
Existing |
Quarterly |
Information Only |
John Littlemore |
HHE |
|
|
Number of Community Protection Notices (CPNs) in period |
Existing |
Quarterly |
Information Only |
John Littlemore |
HHE |
|
|
Health, Biodiversity & Climate Change |
|
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|
Improvement in Air Quality |
New |
Annual |
TBC |
John Littlemore |
HHE |
|
|
Borough wide carbon emissions reduction (Gov Data) |
New |
Annual |
TBC |
Anna Collier |
HHE |
|
|
Lead Member for Environmental Services |
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|
The percentage of relevant land and highways that is assessed as having acceptable levels of litter |
New |
Quarterly |
98% |
Jennifer Stevens |
HHE |
|
|
The percentage of relevant land and highways that is assessed as having acceptable levels of detritus |
New |
Quarterly |
95% |
Jennifer Stevens |
HHE |
|
|
Missed bins per 100,000 collections |
New |
Quarterly |
35 |
Jennifer Stevens |
HHE |
|
|
Tonnage of household waste produced per household |
New |
Quarterly |
Information Only |
Jennifer Stevens |
HHE |
|
|
Percentage of household waste sent for reuse, recycling and composting |
New |
Quarterly |
53% |
Jennifer Stevens |
HHE |
|
|
Contaminated tonnage (rejected) as a percentage of tonnage of household waste sent for reuse, recycling or composting |
New |
Quarterly |
6% |
Jennifer Stevens |
HHE |
|
|
Number of trees planted/size of area rewilded |
New |
Annual |
TBC |
Anna Collier |
HHE |
|
|
Lead Member for Planning, Infrastructure & Economic Development |
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|
Percentage of priority 1 enforcement cases dealt with in time |
Existing |
Quarterly |
98% |
Rob Jarman |
PIED |
|
|
Percentage of Priority 2 enforcement cases dealt with in time |
Existing |
Quarterly |
92% |
Rob Jarman |
PIED |
|
|
Number of enforcement complaints received |
Existing |
Quarterly |
Data |
Rob Jarman |
PIED |
|
|
Open planning enforcement cases (as at start of month) |
Existing |
Quarterly |
Data |
Rob Jarman |
PIED |
|
|
Number of enforcement cases closed |
New |
Quarterly |
Data |
Rob Jarman |
PIED |
|
|
Processing of planning applications: Major applications (NI 157a) |
Existing |
Quarterly |
90% |
Rob Jarman |
PIED |
|
|
Processing of planning applications: Minor applications (NI 157b) |
Existing |
Quarterly |
95% |
Rob Jarman |
PIED |
|
|
Processing of planning applications: Other applications (NI 157c) |
Existing |
Quarterly |
98% |
Rob Jarman |
PIED |
|
|
Percentage of planning applications meeting Biodiversity Net Gain 20% adopted standard *Not in place until November 2023 |
New |
TBC |
TBC |
Rob Jarman |
PIED |
|
|
MBC Success rate at planning appeals within a rolling 12-month period |
New |
Quarterly |
76% |
Rob Jarman |
PIED |
|
|
New additional homes provided (NI 154) |
Existing |
Annual |
1,157 |
Karen Britton |
PIED |
|
|
Percentage of onsite renewable energy generation in new developments 10% adopted standard |
New |
TBC |
TBC |
Karen Britton |
PIED |
|
|
Footfall in the Town Centre |
Existing |
Quarterly |
468,658 |
Karen Britton |
PIED |
|
|
Percentage of vacant retail units in the town centre |
Existing |
Annual |
11% |
Karen Britton |
PIED |
|
|
Percentage of unemployed people in Maidstone |
Existing |
Quarterly |
Data |
Karen Britton |
PIED |
|
|
Number of youths unemployed (18 - 24) |
Existing |
Quarterly |
Data |
Karen Britton |
PIED |
|
|
Number of Electric Vehicle Charging Points Installed |
New |
Annual |
TBC |
Anna Collier |
|
|