Part A – Corporate Services: Quarter 4 Performance Report
Key to performance ratings
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Direction |
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Performance has improved |
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Performance has been sustained |
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Performance has declined |
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N/A |
No previous data to compare |
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RAG Rating |
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Target not achieved |
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Target slightly missed (within 10%) |
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Target met |
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Data Only |
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Recovery: Communities |
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Performance Indicator |
Q4 2022/23 |
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Value |
Target |
Status |
Short Trend (Last Quarter) |
Long Trend (Last Year) |
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Number of new Council Tax Support (CTS) applications received |
662 |
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|
|
|
|
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Total number of live Council Tax Support (CTS) cases as of the end of the quarter |
9,599 |
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|
|
|
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Recovery: The Council’s Financial position |
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Performance Indicator |
Q4 2022/23 |
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Value |
Target |
Status |
Short Trend (Last Quarter) |
Long Trend (Last Year) |
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Percentage of Non-domestic Rates Collected (BV 010) |
97.65% |
95.20% |
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|
|
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Percentage of Council Tax collected (BV 009) (average is taken January – March 2023) |
96.76% |
95.75% |
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Recovery: The Way We Work |
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Performance Indicator |
Q4 2022/23 |
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Value |
Target |
Status |
Short Trend (Last Quarter) |
Long Trend (Last Year) |
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Total running costs of Maidstone House in the period |
TBC |
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|
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Due to a delay in collecting the data, the information for this KPI was not available ahead of the Q4 report being published. An update will be provided to this PAC once available.
Quarter 4 Key Performance Indicators (22/23) across all PACs that were missed by more than 10%
|
Q4 2022/23 |
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|
Value |
Target |
Status |
Short Trend (Last Quarter) |
Long Trend (Last Year) |
|
|
Percentage of successful Relief Duty outcomes |
38.41% |
60% |
|
|
|
|
Footfall in the Town Centre |
356,574 |
468,658 |
|
|
N/A |
|
Percentage of unemployed people in Maidstone (out-of-work benefits) [NOMIS] |
2.8% |
2.2% |
|
|
|
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Number of youths unemployed (18-24) |
563 |
373 |
|
|
|
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Percentage of priority 1 enforcement cases dealt with in time |
50% |
95% |
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|
We have created a Dashboard on our website, which tracks unemployment figures across all ages, taken from the ONS’ data. This data is updated regularly and can be accessed here: https://maidstone.gov.uk/home/primary-services/council-and-democracy/primary-areas/information-and-data/tier-3-primary-areas/performance-And-stats/tier-3-primary-areas/dashboards/dashboards/out-of-work-benefits-and-average-property-prices-data
HHE PAC – Housing
The “Percentage of successful Relief Duty outcomes” indicator outcome achieved a result of 38.41%, which has declined against last quarter (45.79%), however has improved against Q4 2021/22 (37.74%). The indicator missed its target by 21.6%.
AHowever, as
previously reported, this target is ambitious and significantly higher than
national figures on the percentages of homelessness being successfully
relieved. The target has been revised for 2023/24.
The performance of 38.41% of homelessness relieved in the quarter demonstrates average performance and is on par with the national average of homelessness relieved for the quarter of 38.2%, taken from the detailed Local Authority tables for statutory homelessness. It is also much higher than the Kent average of 33.8%.
PIED PAC – The Economy
The “Percentage of unemployed people in Maidstone (out of work
benefits)” KPI achieved a figure of 2.9% in March 2023, against a
pre-pandemic target of 2.2%. The
recent trend over the last nine months indicates that the percentage of
unemployed individuals has been relatively stable, fluctuating between 2.8% and
2.9%. The long-term trend over the past year shows a gradual decline in the
percentage of unemployment, although it has not fallen below 2.8% since June
2022. Whilst this rate iIs higher
than the pre-pandemic target, it is significantly lower than the rates seen
throughout 2020 and 2021.
The “Number of youths unemployed (18-24)” KPI achieved an average figure of 563 in Q4 22/23, against a target of 373. The target of 373 is taken from the average monthly number of youths employed in 2019/20 (pre-pandemic).
The number of unemployed youths remained steady at 560 in January, the same as in December, but decreased by 5 in February before increasing by 15 in March. Despite this, the figure of 560 marks a measurable decrease since January 2022 when the Omicron Variant of COVID was coming to an end. However, it is important to note that this figure is still significantly higher than pre-pandemic levels and has been slowly increasing since the summer of 2022.
In March 2023, the percentage of Youths (18-24 years) unemployed in Maidstone was 4.7%, which was higher than the Southeast average of 3.7% but lower than the National average of 4.9%.
PIED PAC – Embracing Growth & Enabling Infrastructure
The “Percentage of priority 1 enforcement cases dealt with in time” KPI achieved 50% against a Q4 target of 100%. However, there were only two priority 1 enforcement cases in the period, and both were visited on time. However, due to one of the reports falling on a bank holiday, and annual leave being taken after, the system was not updated on time.
Part B – Corporate Services : 2022/2023 End of Year
Outturn
Key to performance ratings
Annual Performance Summary
|
Policy Advisory Committee |
Green |
Amber |
Red |
Information Only |
|
Corporate Services |
2 |
0 |
0 |
5 |
|
Planning, Infrastructure & Economic Development |
4 |
1 |
3 |
5 |
|
Housing, Health & Environmental Services |
2 |
2 |
2 |
5 |
|
Communities, Leisure & Arts |
0 |
0 |
0 |
0 |
|
Total |
8 |
3 |
5 |
15 |
Recovery: Communities
|
Performance Indicator |
Q1 2022/23 |
Q2 2022/23 |
Q3 2022/23 |
Q4 2022/23 |
Annual 2022/23 |
Annual Target 2022/23 |
Annual Status |
Direction of travel (Last Year) |
|
Number of new Council Tax Support (CTS) applications received |
665 |
694 |
598 |
662 |
2,619 |
|
|
|
|
Total number of live Council Tax Support (CTS) cases as of the end of the quarter |
9,593 |
9,645 |
9,555 |
9,599 |
9,599 |
|
|
|
Recovery: The Council’s Financial position
|
Performance Indicator |
Q1 2022/23 |
Q2 2022/23 |
Q3 2022/23 |
Q4 2022/23 |
Annual 2022/23 |
Annual Target 2022/23 |
Annual Status |
Direction of travel (Last Year) |
|
Percentage of Non-domestic Rates Collected (BV 010) |
35.80% |
62.52% |
82.61% |
97.65% |
97.65% |
95.20% |
|
|
|
Percentage of Council Tax collected (BV 009) |
19.03% |
46.20% |
73.03% |
96.76% |
96.76% |
95.75% |
|
|
|
Council Investment in long term assets* |
Annual PI |
£10,945,189 |
|
|
|
|||
Recovery: The Way we Work
|
Performance Indicator |
Q1 2022/23 |
Q2 2022/23 |
Q3 2022/23 |
Q4 2022/23 |
Annual 2022/23 |
Annual Target 2022/23 |
Annual Status |
Direction of travel (Last Year) |
|
Total running costs of Maidstone House in the period |
£154,681 |
£714,177 |
£772,799 |
TBC |
TBC |
|
TBC |
TBC |
Due to
a delay in collecting the data, the information for this KPI was not available
ahead of the Q4 report being published. An update will be provided to this PAC
once available.
Notes
· Due to a delay in collecting the data, the information for KPI “Total running costs of Maidstone House” was not available ahead of the Q4 and annual report being published. An update will be provided to this PAC once available.
· Direction of travel for targeted performance indicators shows if performance has improved or declined. For data only performance indicators direction of travel shows if there has been an increase or decrease in volume.
· *Council Investments in long-term assets, as detailed in the Capital Programme summary:
|
Service/Area of Investment |
Spend |
|
Housing – Disabled Facilities Grant Funding |
£1,227,774 |
|
Temporary Accommodation |
£450,656 |
|
Springfield Mill – Phase 1 & 2 |
£738,274 |
|
Private Rented Sector Housing Programme |
£4,313,138 |
|
Affordable Housing Programme |
£1,999,163 |
|
Flood Action Plan |
£11,550 |
|
Crematorium & Cemetery Development Plan = |
£240,868 |
|
Continued Improvement to Play Areas |
£31,507 |
|
Parks Improvements |
£132,797 |
|
Mote Park Visitor Centre & Mote Park Lane |
£1,689,990 |
|
Mall Bus Station Redevelopment |
£110,472 |
2022/23 Key Performance Indicators across all PACs, that were missed by more than 10%
|
Indicator |
Q1 2022/23 |
Q2 2022/23 |
Q3 2022/23 |
Q4 2022/23 |
Annual 2022/23 |
Annual Target 2022/23 |
Annual Status |
Direction of travel (Last Year) |
|
Percentage of successful Relief Duty outcomes HHE PAC |
47.12% |
42.17% |
45.79% |
38.41% |
43.06% |
60% |
|
|
|
Footfall in the Town Centre PIED PAC |
2,417,464 |
428,180 |
351,489 |
356,574 |
3,553,707 |
4,128,349 |
|
|
|
Percentage of vacant retail units in the town centre PIED PAC |
Annual KPI |
16.3% |
11% |
|
|
|||
|
Number of youths unemployed (18-24 years) PIED PAC |
Number of youths un
|
373 (March 2023) |
|
|
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HHE PAC – Housing
The “Percentage of successful Relief Duty outcomes” indicator outcome achieved an annual result of 43.06%, against its target of 60%. However, as previously reported, this target is ambitious and significantly higher than national figures on the percentages of homelessness being successfully relieved. The target has been revised for 2023/24.
Those helped at the ‘Relief stage’ (those who approached as homeless on the day) has a success rate of 43%, which is slightly better than the national average. This figure largely depends on the availability of move on accommodation and unfortunately, we experienced a reduction in the number of vacant properties becoming available from our Housing Association partners. During 2022/23 we successfully nominated 555 households, which is the lowest number of lettings since 2008/09.
PIED PAC – The Economy
The “Footfall in the Town Centre” indicator outcome achieved an annual result of 3,553,707 against its target of 4,128,349. The council no longer uses Springboard to record town centre footfall, (from a fixed camera in Week Street) which was unable to identify unique visitors and would record every movement past camera. From quarter two this year, the Council has used data from HUQ, and the targets were adjusted accordingly, as per HUQ’s guidance and benchmarking. HUQ data measures unique visitors to the Town Centre using mobile phone data.
The
footfall in quarter 4 (22/23) missed its new target, however had increased by
5,000 compared to the previous quarter. However, it is important to note that this figure may be
influenced by the inflation rate, which is expected to reached
10% by the end of March. As a result, people may be adapting their spending
patterns, which could impact the footfall figures.
The “Percentage of vacant retail units in the town centre” KPI achieved an annual outturn of 16.3%, against its target of 11%. This was a fall of 1.9% from April 2021, but a rise of 0.6% since January 2022 survey data.
The “Number of youths unemployed (18-24 years)” achieved an outturn of 570 in March 2023, compared to a pre-pandemic target of 373. Despite this, the figure of 570 marks a measurable decrease since January 2022 when the Omicron Variant of COVID was coming to an end. However, it is important to note that this figure is still significantly higher than pre-pandemic levels and has been slowly increasing since the summer of 2022. In March 2023, the percentage of Youths (18-24 years) unemployed in Maidstone was 4.7%, which was higher than the Southeast average of 3.7% but lower than the National average of 4.9%.
Part C – Corporate Services: 2023/24 Key Performance Indicators
|
Indicator |
New or Existing |
Frequency |
Target |
Head of Service |
|
Lead Member for Corporate Services |
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|
Percentage of households receiving Council Tax Support (CTS) |
New |
Quarterly |
Information Only |
Zoe Kent |
|
Percentage of Non-domestic rates collected |
Existing |
Quarterly |
Incremental target throughout the year |
Zoe Kent |
|
Percentage of Council Tax collected |
Existing |
Quarterly |
Incremental target throughout the year |
Zoe Kent |
|
Percentage of vacant commercial space (excluding property for development) |
New |
TBC |
30% |
Katie Exon |
|
Percentage Change of Carbon Emissions from MBC Buildings/Fleet (Scope 1 and 2) |
New |
Annual |
TBC |
Katie Exon |