Part A – Corporate Services: Quarter 4 Performance Report

 

Key to performance ratings

 

Direction

Performance has improved

Performance has been sustained

Performance has declined

N/A

No previous data to compare

 

RAG Rating

Target not achieved

Target slightly missed (within 10%)

Target met

Data Only

 

 

 

 

 

 

 

 

 

Recovery: Communities

 

Performance Indicator

Q4 2022/23

Value

Target

Status

Short Trend

(Last Quarter)

Long Trend

(Last Year)

Number of new Council Tax Support (CTS) applications received

662

Total number of live Council Tax Support (CTS) cases as of the end of the quarter

9,599

 

Recovery: The Council’s Financial position

 

Performance Indicator

Q4 2022/23

Value

Target

Status

Short Trend

(Last Quarter)

Long Trend

(Last Year)

Percentage of Non-domestic Rates Collected (BV 010)

97.65%

95.20%

Percentage of Council Tax collected (BV 009) (average is taken January – March 2023)

96.76%

95.75%

 

Recovery: The Way We Work

 

Performance Indicator

Q4 2022/23

Value

Target

Status

Short Trend

(Last Quarter)

Long Trend

(Last Year)

Total running costs of Maidstone House in the period

TBC


 

Due to a delay in collecting the data, the information for this KPI was not available ahead of the Q4 report being published. An update will be provided to this PAC once available.  

Quarter 4 Key Performance Indicators (22/23) across all PACs that were missed by more than 10%

Performance Indicator

Q4 2022/23

Value

Target

Status

Short Trend

(Last Quarter)

Long Trend

(Last Year)

Percentage of successful Relief Duty outcomes

38.41%

60%

Footfall in the Town Centre

356,574

468,658

 

N/A

Percentage of unemployed people in Maidstone (out-of-work benefits) [NOMIS]

2.8%

2.2%

 

 

Number of youths unemployed (18-24)

563

373

Percentage of priority 1 enforcement cases dealt with in time

50%

95%

 

We have created a Dashboard on our website, which tracks unemployment figures across all ages, taken from the ONS’ data. This data is updated regularly and can be accessed here: https://maidstone.gov.uk/home/primary-services/council-and-democracy/primary-areas/information-and-data/tier-3-primary-areas/performance-And-stats/tier-3-primary-areas/dashboards/dashboards/out-of-work-benefits-and-average-property-prices-data

 

HHE PAC – Housing

 

The “Percentage of successful Relief Duty outcomes” indicator outcome achieved a result of 38.41%, which has declined against last quarter (45.79%), however has improved against Q4 2021/22 (37.74%). The indicator missed its target by 21.6%.

AHowever, as previously reported, this target is ambitious and significantly higher than national figures on the percentages of homelessness being successfully relieved. The target has been revised for 2023/24.

The performance of 38.41% of homelessness relieved in the quarter demonstrates average performance and is on par with the national average of homelessness relieved for the quarter of 38.2%, taken from the detailed Local Authority tables for statutory homelessness. It is also much higher than the Kent average of 33.8%.

PIED PAC – The Economy

 

Using the data from HUQ, the “Footfall in Town Centre” KPI achieved an outcome of 356,574 against a target of 468,658, missing its target by more than 10%. The footfall for the current quarter has increased by 5,000 compared to the previous quarter. However, it is important to note that this figure may be influenced by the inflation rate, which is expected to reached 10% by the end of March. As a result, people may be adapting their spending patterns, which could impact the footfall figures.

 

The “Percentage of unemployed people in Maidstone (out of work benefits)” KPI achieved a figure of 2.9% in March 2023, against a pre-pandemic target of 2.2%.  The recent trend over the last nine months indicates that the percentage of unemployed individuals has been relatively stable, fluctuating between 2.8% and 2.9%. The long-term trend over the past year shows a gradual decline in the percentage of unemployment, although it has not fallen below 2.8% since June 2022. Whilst this rate iIs higher than the pre-pandemic target, it is significantly lower than the rates seen throughout 2020 and 2021.

 

The “Number of youths unemployed (18-24)” KPI achieved an average figure of 563 in Q4 22/23, against a target of 373. The target of 373 is taken from the average monthly number of youths employed in 2019/20 (pre-pandemic).

 

The number of unemployed youths remained steady at 560 in January, the same as in December, but decreased by 5 in February before increasing by 15 in March. Despite this, the figure of 560 marks a measurable decrease since January 2022 when the Omicron Variant of COVID was coming to an end. However, it is important to note that this figure is still significantly higher than pre-pandemic levels and has been slowly increasing since the summer of 2022.

 

In March 2023, the percentage of Youths (18-24 years) unemployed in Maidstone was 4.7%, which was higher than the Southeast average of 3.7% but lower than the National average of 4.9%.

 

PIED PAC – Embracing Growth & Enabling Infrastructure

 

The “Percentage of priority 1 enforcement cases dealt with in time” KPI achieved 50% against a Q4 target of 100%. However, there were only two priority 1 enforcement cases in the period, and both were visited on time. However, due to one of the reports falling on a bank holiday, and annual leave being taken after, the system was not updated on time.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 


 

Part B – Corporate Services : 2022/2023 End of Year Outturn

Key to performance ratings

 

 

Annual Performance Summary

Policy Advisory Committee

Green

Amber

Red

Information Only

Corporate Services

2

0

0

5

Planning, Infrastructure & Economic Development

4

1

3

5

Housing, Health & Environmental Services

2

2

2

5

Communities, Leisure & Arts

0

0

0

0

Total

8

3

5

15

 

 

 

 

 

 

 

 

 

Recovery: Communities

Performance Indicator

Q1 2022/23

Q2 2022/23

Q3 2022/23

Q4 2022/23

Annual 2022/23

Annual Target 2022/23

Annual Status

Direction of travel (Last Year)

Number of new Council Tax Support (CTS) applications received

665

694

598

662

2,619

Total number of live Council Tax Support (CTS) cases as of the end of the quarter

9,593

9,645

9,555

9,599

9,599

 

Recovery: The Council’s Financial position

Performance Indicator

Q1 2022/23

Q2 2022/23

Q3 2022/23

Q4 2022/23

Annual 2022/23

Annual Target 2022/23

Annual Status

Direction of travel (Last Year)

Percentage of Non-domestic Rates Collected (BV 010)

35.80%

62.52%

82.61%

97.65%

97.65%

95.20%

Percentage of Council Tax collected (BV 009)

19.03%

46.20%

73.03%

96.76%

96.76%

95.75%

Council Investment in long term assets*

Annual PI

£10,945,189

 

Recovery: The Way we Work

Performance Indicator

Q1 2022/23

Q2 2022/23

Q3 2022/23

Q4 2022/23

Annual 2022/23

Annual Target 2022/23

Annual Status

Direction of travel (Last Year)

Total running costs of Maidstone House in the period

£154,681

£714,177

£772,799

TBC

TBC

TBC

TBC

 

Due to a delay in collecting the data, the information for this KPI was not available ahead of the Q4 report being published. An update will be provided to this PAC once available. 

Notes

 

·         Due to a delay in collecting the data, the information for KPI “Total running costs of Maidstone House” was not available ahead of the Q4 and annual report being published. An update will be provided to this PAC once available. 

·         Direction of travel for targeted performance indicators shows if performance has improved or declined. For data only performance indicators direction of travel shows if there has been an increase or decrease in volume.

·         *Council Investments in long-term assets, as detailed in the Capital Programme summary:

 

Service/Area of Investment

Spend

Housing – Disabled Facilities Grant Funding

£1,227,774

Temporary Accommodation

£450,656

Springfield Mill – Phase 1 & 2

£738,274

Private Rented Sector Housing Programme

£4,313,138

Affordable Housing Programme

£1,999,163

Flood Action Plan

£11,550

Crematorium & Cemetery Development Plan =

£240,868

Continued Improvement to Play Areas

£31,507

Parks Improvements

£132,797

Mote Park Visitor Centre & Mote Park Lane

£1,689,990

Mall Bus Station Redevelopment

£110,472

 


 

2022/23 Key Performance Indicators across all PACs, that were missed by more than 10%

Indicator

Q1 2022/23

Q2 2022/23

Q3 2022/23

Q4 2022/23

Annual 2022/23

Annual Target 2022/23

Annual Status

Direction of travel (Last Year)

Percentage of successful Relief Duty outcomes

HHE PAC

47.12%

42.17%

45.79%

38.41%

43.06%

60%

Footfall in the Town Centre

PIED PAC

2,417,464

428,180

351,489

356,574

3,553,707

4,128,349

Percentage of vacant retail units in the town centre

PIED PAC

Annual KPI

16.3%

11%

Number of youths unemployed (18-24 years)

PIED PAC

Number of youths un

 

373

(March 2023)

 

 

 

 

 

 

HHE PAC – Housing

 

The “Percentage of successful Relief Duty outcomes” indicator outcome achieved an annual result of 43.06%, against its target of 60%. However, as previously reported, this target is ambitious and significantly higher than national figures on the percentages of homelessness being successfully relieved. The target has been revised for 2023/24.

Those helped at the ‘Relief stage’ (those who approached as homeless on the day) has a success rate of 43%, which is slightly better than the national average. This figure largely depends on the availability of move on accommodation and unfortunately, we experienced a reduction in the number of vacant properties becoming available from our Housing Association partners. During 2022/23 we successfully nominated 555 households, which is the lowest number of lettings since 2008/09.

 

PIED PAC – The Economy

 

The “Footfall in the Town Centre” indicator outcome achieved an annual result of 3,553,707 against its target of 4,128,349. The council no longer uses Springboard to record town centre footfall, (from a fixed camera in Week Street) which was unable to identify unique visitors and would record every movement past camera. From quarter two this year, the Council has used data from HUQ, and the targets were adjusted accordingly, as per HUQ’s guidance and benchmarking. HUQ data measures unique visitors to the Town Centre using mobile phone data.

 

The footfall in quarter 4 (22/23) missed its new target, however had increased by 5,000 compared to the previous quarter. However, it is important to note that this figure may be influenced by the inflation rate, which is expected to reached 10% by the end of March. As a result, people may be adapting their spending patterns, which could impact the footfall figures.

The “Percentage of vacant retail units in the town centre” KPI achieved an annual outturn of 16.3%, against its target of 11%. This was a fall of 1.9% from April 2021, but a rise of 0.6% since January 2022 survey data.

 

The “Number of youths unemployed (18-24 years)” achieved an outturn of 570 in March 2023, compared to a pre-pandemic target of 373. Despite this, the figure of 570 marks a measurable decrease since January 2022 when the Omicron Variant of COVID was coming to an end. However, it is important to note that this figure is still significantly higher than pre-pandemic levels and has been slowly increasing since the summer of 2022. In March 2023, the percentage of Youths (18-24 years) unemployed in Maidstone was 4.7%, which was higher than the Southeast average of 3.7% but lower than the National average of 4.9%.

 

Part C – Corporate Services: 2023/24 Key Performance Indicators

 

 

Indicator

New or

Existing

Frequency

Target

Head of Service

Lead Member for Corporate Services

Percentage of households receiving Council Tax Support (CTS)

New

Quarterly

Information Only

Zoe Kent

Percentage of Non-domestic rates collected

Existing

Quarterly

Incremental target throughout the year

Zoe Kent

Percentage of Council Tax collected

Existing

Quarterly

Incremental target throughout the year

Zoe Kent

Percentage of vacant commercial space (excluding property for development)

New

TBC

30%

Katie Exon

Percentage Change of Carbon Emissions from MBC Buildings/Fleet (Scope 1 and 2)

New

Annual

TBC

Katie Exon